Base Career helps you apply smarter for this job.
Key skills for this role
At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.
As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.
To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.
At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.
As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.
To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.
Operations apply to all field services (both contracted and billed service clients) and equipment services (planning, evaluations, removals, installations, disposals). Service is personal, requiring team members who possess a high level of professionalism, ethics, empathy, and interpersonal skills. Given the critical nature of the service we provide, it is imperative that our engineers get the support they need quickly and have confidence that the team is behind them. It is management’s commitment and responsibility to invest in the tools and resources (people included) necessary to achieve our service excellence in support of our team.
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
Cedar Rapids, USA
Woodinville, USA
, USA
, USA
Dothan, USA
Omaha, USA
Winston-Salem, USA
Hartford, USA
Success is defined and measured with one objective – REDUCE MEAN TIME TO REPAIR. “Mean time to repair” is defined as the total time (minutes/hours) taken to complete the following tasks:
Receive call
Respond to site (travel)
Troubleshoot issue
Request/receive part(s)
Fix machine issue
Confirm issue resolution with the client
This role is designed for Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust in their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.
The core responsibilities for this position include:
Perform on-site or in-house service, repair and/or installation of company-serviced products. This may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking
Provide technical support to customers on operational or maintenance aspects of system equipment
Serve as customer contact on technical and service-related problems
Diagnose mechanical, hardware, software, and systems failures, using est. procedures
Determine most cost-effective repair/resolution to minimize customer downtime
Prepare reports for analysis of product failure trends and service ability issues
Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner
Oversee and maintain spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure operation of equipment according to technical and safety guidelines with the highest level of satisfaction
Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure updated customer maintenance information is available
Maintain up-to-date technical documentation regarding all operating characteristics, design factors, and technical performance of assigned products
Maintain a high degree of professional knowledge and safety consciousness according to guidelines to perform activities under the safest working conditions
Report by means of Salesforce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available
Independent service provider for radiotherapy and diagnostic imaging systems.
Visit company websiteJobs and hiring trendsUSD 110000-120000 yearly / year
Full-time
Mid
Onsite
Apply faster on company sites with our extension.