Associate Field Service Engineer

Scope of Outcomes

Qualifications

• Required qualifications include:
• Basic mechanical skills
• Must be able to use wrenches and screwdrivers skillfully and dexterously. Align and tighten bolt one-handed without seeing fastener
• Basic electronics knowledge
• Identify and understand the function of components and circuits such as bleed resistors on a capacitor, bypass capacitors on digital circuits, pull-up resistors in logic circuits, blocking diode on a charging circuit
• Schematic reading
• Able to identify and determine the overall function of a circuit based on the schematic such as self-latching relays, feedback loops using comparators or current control/monitoring using a shunt resistor
• Troubleshooting
• Able to perform basic troubleshooting tasks both in theory and practice. Examples include using a multimeter to troubleshoot an open switch in a series of switches or analyzing waveforms with an oscilloscope
• Communication
• Technical and professional communication between colleagues. Able to describe complex issues and understand technical instructions all over the phone
• Customer Support
• Establish and maintain successful professional relationships with customers. Must be able to effectively communicate with customers in an engaging and uplifting manner, representative of Solutech endeavors
• Computer software skills
• Must be able to perform basic computer-related tasks such as changing an IP address, booting a computer from a CD, cloning and replacing a hard drive or accessing and reviewing Windows event viewer
• Creativity/outside the box thinking
• An ability to creatively apply previous knowledge and experience in each situation. An ability to recognize when creativity is both called for and appropriate
• Attention to detail and observation skills
• The ability to notice and correctly interpret small details, ensuring accuracy in tasks such as inspecting components, identifying inconsistencies, or detecting irregularities. For example, spotting a slight misalignment in a mechanical assembly or recognizing a faint discoloration on a circuit board that could indicate an issue such as overheating

Environmental and Physical Requirements

• Ability to lift 75 pounds
• Ability to stand for long periods of time
• Ability to travel, both domestically and internationally, for extended periods of time
• Dexterous ability to manipulate small objects
• Willing to work standard and non-standard hours as required to support the customers