Field Service Coordinator

Summary

Essential Duties and Responsibilities

• This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
• Coordinate, schedule and expedite field service work to guarantee customer satisfaction.
• Ensure all materials needed for projects are ordered and necessary tools are in-house.
• Coordinate activities of service personnel and third-party providers engaged in the installation, start-up and servicing of equipment and parts in the field. Provide travel guidance for Field Technicians, including border travel paperwork.
• Accurately complete work order packets for field campaigns.
• Respond to communications from transit properties and OEM field service personnel in timely manner and initiate problem-solving solutions.
• Maintain an effective third-party contracting group at OEM facilities to facilitate the negotiation of contracts, evaluation of contractors, coordination of training for contractors, and assistance with trouble-shooting issues. May include site visits.
• Lead projects to improve Field Service Department, including updates to work instructions.
• As part of the AROW Global team you will need to understand the AROW Business System policy and objectives and how you affect conformance to them.