Field Quality Engineer - Data Center

OUR STORY At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society.

As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect.

People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way.

Our technology starts with you.

We have an opportunity for talented individuals (2) to join our Quality team at our Santa Clara (San Francisco Bay Area) CA office as a Field Quality Engineer who is passionate about ensuring the highest levels of quality in our products and services.

Clarifying with the customer any problems identified and resolving any quality concerns while collaborating with the relevant ST teams or divisions.

Identifying any quality concern and escalating the issues as needed.

Visiting the customer regularly to discuss quality topics, enhance the relationship and follow up on open quality issues.

Working with ST division and manufacturing product quality and relaying any elements necessary to meet customer needs.

Monitoring and promoting commitments made to the customer (Cycle time analysis, request response time, PPM, etc.).

Gathering, consolidating and exploiting information coming from and going to the customer, and routing it to the relevant internal source (Division, Service Quality, etc.).

Escalating to manager any matters that can lead to a critical situation with the customer.

Monitoring the quality performance of ST at the customer’s, based on standard indicators (PPM, KPIs, etc.).

Sharing the customer’s evaluation of ST with the appropriate division (i.e.: Scorecards) and requesting that corrective actions are put in place where necessary.