Field Operations Technician | Dubai, UAE

Moove is building the world’s largest fleet and best-in-class technologies to power mobility platforms. Our flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue-based financing model, enabling underserved mobility entrepreneurs to thrive. Our global growth has been fuelled by our partnership with Uber and backed by leading investors and lenders, including Uber, Mubadala, BlackRock, and many others. Today, Moove operates the world's largest manned & autonomous ride-hail fleet, with 38k+ vehicles across 29 cities, 13 countries and 6 continents enabled by 2.1k+ employees – Moove continues to expand through strategic partnerships with industry leaders like Uber. We’re transforming mobility to be safer, more efficient, and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector.

As Field Operations Technician, you are responsible for on road vehicle response and fleet continuity. When a vehicle needs physical intervention, whether due to a breakdown, an incident, or a repositioning requirement, you attend, assess, and act. You are the direct link between the remote operations team and the vehicle on the ground.

This is a hands-on field role operating within the fleet operations function. You will respond to live incidents, reposition vehicles across operational zones, support recovery when a vehicle cannot return to depot under its own operation, and coordinate with the remote and depot teams to ensure clean handovers and accurate reporting. You will work on rotating shifts across a 24/7 operation.

What You’ll be Doing On-Road Vehicle Intervention

Respond to live vehicle incidents, breakdowns, and situations requiring physical intervention on public and private roads

Assess the situation on arrival, take the appropriate action, and communicate clearly with the remote operations team throughout

Safely operate and drive vehicles on public and private roads for deployment, repositioning, and service needs

Ensure every intervention is resolved to the required standard before returning the vehicle to service or coordinating handover to the depot team

Field Operations and Fleet Support

Reposition vehicles across operational zones as directed by the operations team to maintain fleet availability

Support vehicle recovery when a vehicle cannot return to the depot under its own operation

Respond to operational requirements as they arise across your shift, prioritising safety and minimal downtime at all times

Coordinate with depot operations, remote operators, and the Fleet Operations Manager to ensure seamless handovers and accurate status updates

Safety, Compliance, and Reporting

Uphold Moove AV safety standards in every field task, inside and outside vehicles

Complete field reports, incident logs, and documentation accurately and promptly after each response

Follow established SOPs for every intervention type and escalate anything that falls outside standard procedures

Maintain your own vehicle, equipment, and readiness to the standard required for rapid deployment at any point in your shift

Shift and Team Contribution

Work a rotating shift schedule covering morning, evening, and overnight windows, six days on and one day off

Remain reachable and deployable throughout your shift, managing your position and availability in line with operational demand

Adapt to schedule and task changes based on live operational needs and maintain the same response standard regardless of conditions

What You will need for this position Valid UAE driving licence with a minimum of three years of driving experience and a good driving record.

Good understanding of UAE road regulations, traffic rules, and RTA requirements

Comfortable and confident operating vehicles under varying conditions

Able to assess situations quickly, make clear decisions under pressure, and act without requiring instruction.

Technically comfortable with modern apps, digital systems, and communication platforms.

Strong time management and reliability

Able to work outdoors across varying weather conditions for extended periods

Fluent in English

Prior experience in field operations, logistics, emergency response, or a similar hands-on operational role is an advantage

High school diploma or equivalent required

What Does Success Look Like

Vehicles are returned to service quickly and to the required standard after every intervention

Your field reports are accurate, complete, and submitted without delay

There are zero safety or compliance gaps on your watch

The operations team knows exactly where you are, what you are doing, and can rely on your response.

Downtime caused by on-road incidents is minimised. Who You'll Be Working with:

Directly reporting to our Fleet Operations Manager, and closely working with our Operations Team.

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.