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We are a stealth mode startup building foundational technology to address performance, scalability, and resiliency challenges in large scale AI data center clusters. We are backed by top tier VC firms and notable angel investors. The company is led by experienced builders and operators who have founded companies, taken them to scale, and exited successfully. We work with a strong sense of unity and shared responsibility, and we expect trust, integrity, and respect in how we collaborate and make decisions. We hold ourselves accountable to one another and to the quality of the work we deliver. Headquartered in Silicon Valley, we operate across a mix of remote and on-site locations in the U.S. and Canada. We aim to create an environment where people are treated fairly, supported in their growth, and are empowered to do meaningful work alongside others who take the craft seriously.
As a Software Field Applications Engineer at Delos Data, you will operate at the intersection of customers, engineering, and sales. You’ll lead technical pre‑sales engagements for our Nonstop AI ™ software products, drive early‑access and production deployments, and provide hands‑on post‑sales support for customers running Delos Nonstop AI™ in production. With deployments underway at select customers and a growing public presence at events like NVIDIA GTC and Computex, we're hiring a Software FAE to be the technical face of Delos Data with our most demanding customers who are hyperscalers, neoclouds, and frontier AI Labs operating AI infrastructure at massive scale. You will be the trusted technical partner for customers operating AI infrastructure at an extreme scale and the primary conduit for customer insights back into our product and engineering teams.
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Provide hands‑on post‑sales support for production deployments, including integration, troubleshooting, performance tuning, and escalation management
Guide customers through software upgrades, cluster expansion, and new feature adoption
Develop runbooks, integration guides, and best‑practice documentation tailored to customer environments
Serve as the technical escalation point between customer operations teams and Delos’ engineering
Build and maintain deep technical relationships with infrastructure, SRE, and platform engineering teams at hyperscale, neocloud, and AI labs customers
Navigate the unique requirements of these environments: multi‑tenancy, custom hardware fleets, extreme scale, strict SLAs, and bespoke integration needs
Align customer deployment milestones and operational needs with Delos product release cycles
Channel structured field feedback for feature gaps, bugs, competitive intelligence into product and engineering
Build demo environments, reference architectures, and technical collateral for the sales organization
Represent Delos Data at industry events, customer briefings, and technical workshops
We do not accept resumes from agencies or search firms. Please do not forward candidate profiles through our careers page, email, LinkedIn messages, or directly to company employees. Any resumes submitted will be deemed the property of the company, and no fees will be paid in the event the candidate is hired.
AI interconnect company building server hardware and software for hyperscalers, AI infrastructure builders, and enterprises scaling inference.
Visit company websiteJobs and hiring trendsUSD 140000-180000 yearly / year
Full-time
Senior · 5+ years experience
Hybrid
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