icims
Field Application Engineer - HW - EVCS
Delta Electronics Americas
Plano, USA
Full-time
Mid · 2+ years experience
Onsite
Discovered 1 weeks ago
CANEthernetModbusCSMS platforms
Free
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Role Overview
The EV Charger Hardware FAE serves as the technical interface between customers, sales, and R&D. This role provides pre‑ and post‑sales hardware support, assists with system integration and deployment, troubleshoots field issues, and ensures successful customer adoption of EV charging products.
Key Skills for This Role
CANEthernetModbusCSMS platforms
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About the role
The EV Charger Hardware FAE serves as the technical interface between customers, sales, and R&D. This role provides pre‑ and post‑sales hardware support, assists with system integration and deployment, troubleshoots field issues, and ensures successful customer adoption of EV charging products.
Key responsibilities
- Provide hardware technical support for DC EV charging products, including onsite and remote support.
- Support customers during pre‑sales and post‑sales phases with technical presentations, system architecture reviews
- Assist customers with installation, commissioning, and validation of EV chargers.
- Troubleshoot and resolve hardware, power, communication, and system‑level issues in the field.
- Analyze system logs, schematics, and test data to identify root causes and propose corrective actions.
- Interface with Sales , PM, R&D and service teams to escalate and resolve field issues.
- Review customer requirements and provide feedback to engineering for design improvements .
- Support pilot deployments, field trials, and customer acceptance testing.
- Create and maintain technical documentation , including application notes, SOW, and troubleshooting guides.
- Travel to customer sites as required (typically 30–50%).
Minium Qualifications
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