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indeed

Female Receptionist- Saudi

Marketing Eye FZ LLC
الرياض, KSA
Full Time
Entry
Onsite
1 months ago
Customer ServiceMicrosoft ExcelMicrosoft PowerPointMicrosoft WordCommunicationLead Management
Free

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Key skills for this role

Customer ServiceMicrosoft ExcelMicrosoft PowerPoint
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Overall Job Purpose

  • Responds promptly and professionally to all visitors and incoming telephone calls to provide an exceptional customer experience. Supports Sales teams to achieve their objectives.

Key Responsibilities

  • Builds effective relationships with customers, striving to meet and exceed their expectations
  • Follow up with the lead to invite them to the showroom and records information provided
  • Communicates clearly, asking questions to find out what assistance and information customers require
  • Ensures colleagues in Sales teams are provided with accurate customer details
  • Ensures all customer queries are dealt with in a professional and friendly manner
  • Ensures all telephone calls are dealt with according to Dealership standards and guidelines
  • Handles dissatisfied customers courteously, involving the relevant colleague or manager
  • Encourages visitors to browse the showroom and use the facilities available while they wait
  • Introduces relevant members of the team to the customer
  • Maintains contact with the customer throughout their visit to ensure satisfaction
  • Monitors visitors outside the showroom and makes the relevant colleague aware
  • Ensures the reception area is staffed and kept clean and tidy at all times

Key Success Criteria

  • Customer satisfaction targets (e.g. NPS, mystery shop, upstream sales funnel)
  • Process delivery/compliance (e.g. telephone queries answered and resolved within the agreed number of rings)
  • Experience: Minimum of 1 year experience
  • Education: Bachelor's degree
  • Excellent knowledge of Microsoft Excel, PowerPoint and Word

Note

  • Only Saudi nationals currently based in Saudi Arabia with experience in the automotive industry will be considered for this role.

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