Federal Network Support Engineer (Tier 2) - Day

Key Responsibilities

• Advanced Operational Support
• Serve as final escalation point for complex / critical Livesite incidents, customer-reported issues, and deployment incidents
• Lead resolution of high-priority incidents affecting PhysNet and FPN network operations with 24x7 coverage requirements
• Perform advanced root cause analysis and develop comprehensive remediation strategies
• Design and implement solutions for complex networking scenarios involving federal cloud buildouts
• Provide technical consultation on ExpressRoute Direct architecture, capacity planning, and optimization
• Lead optical SPAN monitoring initiatives and develop advanced mitigation strategies for network performance
• Advanced Network Engineering
• Architect end-to-end deployment solutions for Microsoft ExpressRoute devices across multiple sites
• Develop and optimize network automation workflows contributing to PNAAS automation initiatives
• Design and validate complex configuration implementations for production environments
• Lead technical evaluation and integration of Microsoft partner services (ATT, BT, Verizon, Equinix, etc.)
• Drive network infrastructure modernization efforts including AZN Systems integration for HWProxy and Scripting Framework
• Oversee PulseVPN and Webportal architectural implementations for secure federal environments
• Technical Problem-Solving
• Develop advanced troubleshooting methodologies and comprehensive knowledge base articles
• Create operational readiness frameworks and testing protocols for new service deployments
• Lead post-incident review sessions and drive systemic improvements
• Provide technical mentorship to Tier 1 and Tier 1.5 engineers
• Contribute to capacity planning and infrastructure scaling strategies
• Participate in architectural review boards and technical governance activities
• Operational Excellence
• Issue and manage Letters of Authorization (LOAs) with Microsoft’s infrastructure partners