Facilities Team Lead

Lead, mentor and develop the Facilities team (Receptionist and Facilities Coordinator)

Conduct regular performance reviews and provide ongoing coaching and feedback

Ensure team members have appropriate training, tools and resources to achieve their objectives

Foster a culture of service excellence and continuous improvement within the team

Set clear goals and KPIs for team members aligned with departmental objectives

Oversee facilities vendor contracts, performance and compliance with service level agreements

Negotiate service agreements and manage vendor relationships to ensure optimal value

Monitor service delivery quality and address performance issues proactively

Conduct regular vendor reviews and implement corrective actions when necessary

Identify opportunities for vendor consolidation and cost optimization

Manage facilities budget and control operational costs effectively

Prepare and process purchase orders, track invoices and monitor payment schedules

Prepare monthly financial reports including variance analysis and cost forecasts

Identify cost-saving opportunities without compromising service quality

Ensure accurate budget allocation and expense tracking across all facilities activities

Maintain optimal office operations and consistently high service levels

Oversee asset lifecycle management including maintenance schedules and replacement planning

Manage office space planning, occupancy optimization and workspace allocation

Control supplies inventory and manage procurement processes efficiently

Coordinate maintenance activities and ensure minimal disruption to business operations

Implement preventive maintenance programs to extend asset lifespan

Maintain and update the local Facilities handbook in line with global and regional guidelines

Ensure full compliance with corporate policies, health and safety regulations

Implement and monitor security protocols and emergency response procedures

Conduct regular audits to ensure adherence to standards and identify improvement areas

Stay current with relevant legislation and industry best practices

Drive employee satisfaction by delivering responsive and high-quality facilities services

Provide a clean, comfortable, safe and functional work environment for all occupants

Organize and coordinate internal company events and initiatives

Implement global campaigns and initiatives at the local office level

Manage facilities-related internal communications and intranet content

Act as primary point of contact for facilities-related inquiries and escalations

Monitor key performance indicators and prepare comprehensive monthly performance reports

Identify and implement process improvements to enhance efficiency and service delivery

Evaluate facility performance against evolving business needs and industry benchmarks

Leverage technology and innovation to optimize facilities operations

Gather and analyze feedback to drive service improvements

Minimum 3-5 years of progressive experience in facilities management or similar operational role

Proven track record of leading and developing small teams (2-5 people)

Demonstrated experience managing vendor relationships and service contracts

Strong background in budget management and cost optimization

Experience in a corporate office environment, preferably in a multinational organization

Bachelor's degree in Business Administration, Facilities Management, Engineering or related field (preferred but not mandatory)

English: Intermediate to Advanced level (B2-C1) - written and spoken

Full-time position based in office environment

Occasional site visits to other locations or vendor facilities may be required

Flexibility required for event coordination, emergencies or urgent facilities issues

Some work outside standard business hours may be necessary on occasion