Facilities Operations Manager

About the Role

People Management

• Provide formal supervision to employees and monitor staff training and development.
• Conduct performance evaluations, coaching and mentoring.
• Oversee recruiting and hiring of new employees.
• Coordinate daily activities, establish schedules, assign tasks and cross-train staff.
• Set and track staff and department deadlines.

Operations and Finance

• Prepare ad hoc reports on revenue, expenses and other business metrics.
• Evaluate trends and manage monthly forecasting for assigned clients or regions.
• Maintain data integrity across systems used by the team.
• Identify and implement organizational best practices with regional teams and departments.
• Troubleshoot and resolve day-to-day and moderately complex operational issues.

Compliance and Communication

• Ensure compliance with company policy, professional licensing, real estate law and applicable state and federal guidelines.
• Assist with training programs, business processes and system training programs.
• Communicate policies, procedures and initiatives to create consistency across the region.
• Influence parties with shared interests to reach agreement and model CBRE values.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience; an equivalent combination of education and experience will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, performance measurement, appraisal, rewards and retention is preferred.
• Ability to communicate sensitive and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate impact on quality, efficiency and effectiveness.
• In-depth knowledge of Microsoft Office products including Word, Excel and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.

About CBRE