F&B Supervisor
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Key skills for this role
About the Role
Saya Cafe is seeking an experienced F&B Supervisor to manage restaurant operations, staff schedules, and customer service. The ideal candidate has a hospitality degree and 3-5 years of restaurant management experience.
Key Skills for This Role
Responsibilities
- Manage restaurant staff's work schedules
- Conduct regular inspections of the restaurant kitchen to ensure hygiene and sanitation standards
- Check in on dining customers to enquire about food quality and service
- Monitor the restaurant's cash flow and settle outstanding bills
- Review customer surveys to develop and implement ways to improve customer service
- Resolve customer complaints in a professional manner
- Oversee all front and back of the house restaurant operations
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Maintain timekeeping and personnel records
- Ensure adherence to legal and company policies and procedures
- Ensure staffing levels for all outlets are accurate based on event and business needs
Requirements
- Graduate in Hospitality, Travel and Tourism, or Hotel Management
- 3 5 years of minimum experience in a restaurant or related industry
- Minimum 3 years of experience in a management role within a restaurant or hotel
- Fluent in English (Speaking, Reading, Writing)
- Advanced knowledge of Microsoft Office package Word, Excel and PowerPoint
- Locally available in Dubai
Full Job Posting
Job Overview
- F&B Supervisor (Able to join immediate)
- Reporting to: Branch Manager
Roles and Responsibilities
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Checking in on dining customers to enquire about food quality and service
- Monitoring the restaurants cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Resolving customer complaints in a professional manner
- Oversee all front and back of the house restaurant operations
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Maintain timekeeping and personnel records
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
- Ensure that all checklists, requisitions and proper opening and closing duties are completed for each shift
Pre requisites
- Graduate in Hospitality, Travel and Tourism, or Hotel Management
- 3 5 years of minimum experience in a restaurant or related industry
- Minimum 3 years of experience in a management role within a restaurant or hotel
- Fluent in English (Speaking, Reading, Writing)
- Advanced knowledge of Microsoft Office package Word, Excel and PowerPoint
- Locally Available
Character Requirements
- Pleasing Personality: Positive, Energetic, Motivated & Optimistic
- Courteous, Respectful & Polite
- Excellent attention to detail, observation and memory
- Shows Compassion and is caring and driven
- Able to demonstrate a clear passion for the F&B and Service Industry
- Excellent face to face and telephone communication skills
- Ability to handle significant stress and pressure
- A good listener, and able to consider all information
- Flexible and willing to work long hours
Compensation
- Pay: AED 3,000.00 AED 5,000.00 per month
Job Type
- Full time
Work Location
- In person
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