F&B Supervisor
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Key skills for this role
About the Role
Saya Cafe is seeking an F&B Supervisor (Female, English & Arabic) to manage restaurant staff, oversee operations, ensure hygiene standards, handle customer complaints, and monitor cash flow.
Key Skills for This Role
Responsibilities
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Checking in on dining customers to enquire about food quality and service
- Monitoring the restaurants cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Resolving customer complaints in a professional manner
- Oversee all front and back of the house restaurant operations
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Requirements
- Graduate in Hospitality, Travel and Tourism, or Hotel Management
- 3 5 years of minimum experience in a restaurant or related industry
- Minimum 3 years of experience in a management role within a restaurant or hotel
- Fluent in English (Speaking, Reading, Writing)
- Advanced knowledge of Microsoft Office package Word, Excel and Power Point
- Locally Available
Full Job Posting
Specific Roles and Responsibilities
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring the restaurants cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Oversee all front and back of the house restaurant operations
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
Pre requisites
- Graduate in Hospitality, Travel and Tourism, or Hotel Management
- 3 5 years of minimum experience in a restaurant or related industry
- Minimum 3 years of experience in a management role within a restaurant or hotel
- Fluent in English (Speaking, Reading, Wiring)
- Character requirements: Pleasing Personality: Positive, Energetic, Motivated & Optimistic; Courteous, Respectful & Polite; Excellent attention to detail, observation and memory; Shows Compassion and is caring and driven; Able to demonstrate a clear passion for the F&B and Service Industry; Excellent
- Advanced knowledge of Microsoft Office package Word, Excel and Power Point
- Locally Available
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