F&B Service Expert
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Key skills for this role
About the Role
Guest Service Experts deliver exceptional dining experiences by managing services, ensuring safety, and maintaining professionalism while interacting with guests.
Key Skills for This Role
Responsibilities
- Set tables and ensure dining area is prepared for guests.
- Communicate with the kitchen to ensure timely and accurate food delivery.
- Interact with guests and serve food and beverages.
- Clean work areas and supplies to maintain hygiene standards.
- Follow company policies and procedures, including safety and quality standards.
Requirements
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and 50 pounds with assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Professional appearance and communication skills
Full Job Posting
Position Summary
- Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to
Key Responsibilities
- Setting tables
- Communicating with the kitchen
- Interacting and serving guests
- Cleaning work areas and supplies
- Ensuring transactions feel like part of the experience
Critical Success Factors
- Creating a safe workplace
- Following company policies and procedures
- Upholding quality standards
- Ensuring professional uniform, personal appearance, and communications
Physical Requirements
- Stand, sit, or walk for an extended time
- Move over sloping, uneven, or slippery surfaces
- Manage the menu (read and visually verify information)
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
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