Expert Engineer/Application Support (UAE National)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The App Support Expert Engineer is responsible for providing advanced technical support for enterprise applications, ensuring optimal performance, reliability, and user satisfaction.
Key Skills for This Role
Full Job Posting
Job Description
The App Support Expert Engineer is responsible for providing advanced technical support for enterprise applications, ensuring optimal performance, reliability, and user satisfaction.
The role involves troubleshooting complex issues, coordinating with development teams, and maintaining high standards of service delivery.
Responsibilities
- Provide expert technical support for enterprise applications, addressing critical incidents and escalations.
- Diagnose and resolve complex application issues, ensuring minimal impact on business operations.
- Collaborate with cross-functional teams to identify root causes and implement effective solutions.
- Proactively monitor application performance, identifying potential issues and suggesting improvements.
- Maintain accurate and comprehensive documentation of support activities and resolutions.
- Assist in application upgrades, ensuring a smooth transition and minimal downtime.
- Ensure compliance with security standards and internal policies during support activities.
- Mentor and train junior support engineers, fostering a culture of knowledge sharing.
- Participate in on-call rotations, providing after-hours support as required.
- Stay updated with industry trends and best practices to enhance support capabilities.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Excellent communication skills, both verbal and written, for effective collaboration.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at e& UAE
Manager/Fraud Management
Dubai, UAE
e& UAE is seeking a Manager for Fraud Management to oversee the policy and control framework for detecting and mitigating fraud. The role requires 5-6 years of telecom experience and a Bachelor's degree.
Engineer/Business & Network Service Automation
Abu Dhabi, UAE
e& UAE is looking for an entry-level Engineer for Business & Network Service Automation to translate storyboards into functional applications, support software installation, and maintain documentation. Requires 0-2 years
Sr. Director/Digital Design
Dubai, UAE
e& UAE seeks a Sr. Director of Digital Design to lead the digital experience vision, design strategy, and governance across all customer-facing channels. The role oversees UX, UI, content design, user research, and desig
Sr. Manager/Product Marketing-eLife
Abu Dhabi, UAE
e& UAE is looking for a Senior Manager of eLife to drive fixed broadband, voice, and TV capabilities. The role involves product leadership, revenue creation, and ensuring supreme customer experience. Candidates need a Ba
SOC Engineer
Abu Dhabi, UAE
e& UAE is hiring a SOC Engineer to monitor security events, investigate incidents, and analyze logs from security tools. The role involves triaging incidents, maintaining SIEM platforms, and developing playbooks. Candida
Key Account Manager
Abu Dhabi, UAE
e& UAE is hiring a Key Account Manager in Abu Dhabi to manage strategic customer relationships, develop account plans, and drive revenue growth. Requires strong account management experience, 3-5 years in telecom/ICT/dig
Engineer / Sr. Engineer - VSAT Missions Projects & Deployments (Emiratized role)
Dubai, UAE
e& UAE is hiring an Engineer/Sr. Engineer for VSAT Missions Projects & Deployments. The role involves traveling to overseas missions to deploy, commission, and test VVIP & Enterprise VSAT remote sites, as well as perform
Expert Engineer/Enterprise Security Architecture
Abu Dhabi, UAE
e& UAE is looking for an experienced cybersecurity professional to design and implement security controls, conduct risk assessments, and provide expert guidance for telecom and IT services including 5G, Cloud, and AI. Th
Manager/Fraud Management
Dubai, UAE
Engineer/Business & Network Service Automation
Abu Dhabi, UAE
Sr. Director/Digital Design
Dubai, UAE
Sr. Manager/Product Marketing-eLife
Abu Dhabi, UAE
SOC Engineer
Abu Dhabi, UAE
Key Account Manager
Abu Dhabi, UAE
Engineer / Sr. Engineer - VSAT Missions Projects & Deployments (Emiratized role)
Dubai, UAE
Expert Engineer/Enterprise Security Architecture
Abu Dhabi, UAE