Expert Customer Engagement Sales Specialist (23689)

Job ID: 23689

Pegasystems is a global leader in enterprise AI decisioning and 1:1 customer engagement. Our 1:1 Client Executives drive strategic, high-value engagements with C-suite leaders helping organisations move from batch-and-blast marketing to real-time, personalised customer interactions powered by Pega's Customer Decision Hub.

You’ll generate and lead enterprise opportunities, advising C-level executives in the AI decisioning and omnichannel personalisation space, while shaping industry conversations through thought leadership. You’ll drive Pega’s strategic client transformation initiatives, build executive networks, and lead prospecting strategy, owning the full sales cycle from pipeline creation to close.

Lead high-value, enterprise sales cycles, advising C-suite leaders on 1:1 customer engagement and AI-powered decisioning transformation

Champion Pega's Next-Best-Action and Customer Decision Hub capabilities, positioning Pega as the definitive alternative to rules-based and channel-siloed engagement models

Drive AI and ecosystem thought leadership, providing market intelligence to influence Pega's product strategy and roadmap

Demonstrate hunting ability, opening new business within strategic accounts and expanding existing footprints in the 1:1 engagement space

Lead client change management efforts, shaping sales methodology and best practices around CDH adoption and value realisation

Build C-level networks and inbound thought leadership focused on AI decisioning, personalisation at scale, and enterprise customer experience

Partner with marketing on demand generation and leverage GSI and ecosystem partners for enterprise referrals and CDH co-selling opportunities

You will be comfortable engaging senior executives across marketing, CX, digital, and data functions, with a strong passion for key SaaS areas such as martech, customer journey, and digital marketing. You’ll communicate effectively with both business and IT leaders in blue-chip organisations, thrive in fast-paced, high-growth environments, quickly grasp new technologies, and collaborate across all levels to drive results.

8+ years of enterprise software sales experience, ideally within AI, decisioning, martech, or customer engagement platforms

Strong track record with complex, strategic accounts — hunting for new logos and radiating within existing ones

Experience strategically prospecting/radiating in complex accounts

Demonstrated ability to sell transformational, platform-level change to C-suite and senior marketing or CX leaders

Recognised thought leadership in AI, personalisation, or real-time customer engagement (speaking, content, industry awards)

Trusted advisor to CMOs, CDOs, and CX executives navigating the shift to real-time, omnichannel decisioning

Experience influencing product direction through client feedback and market insight

Leadership of major customer engagement or digital transformation initiatives

Market-leading Forrester and Gartner recognition in AI decisioning and real-time interaction management, backed by referenceable global clients

A high-impact, collaborative sales environment where your CDH expertise shapes Pega's enterprise strategy

Executive visibility and direct influence on strategic accounts and product direction

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

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AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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