Experiences Supervisor-Six Senses The Palm Dubai
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Key skills for this role
About the Role
Six Senses The Palm Dubai seeks an Experiences Supervisor to create memorable guest experiences through curated activities and excursions. You will oversee watersport providers, upsell experiences, and manage the department's financial health.
Key Skills for This Role
Responsibilities
- Connect with guests to ensure their stays are filled with exciting and engaging activities
- Oversee third party watersport providers, ensuring they operate within Six Senses approved brand standards
- Upsell crafted experiences, watersport activities, daily resort activities, and other company approved excursions
- Document, organize and bill all experiences as per company policy, ensuring a seamless guest experience
- Further develop relationships with experience providers, aiming to consolidate direct contracts
- Continue creating Six Senses Crafted Experiences highlighting local heritage, history, ecology, and wellness
- Anticipate guest needs and expectations, curating Out of the Ordinary moments
- Create and maintain the quality of all experience related collaterals
- Effectively carry out service recovery or charge hosts to do so in the event of guest complaints
- Take ownership of the financial health of experiences department
- Be responsible for the physical inventory of the experiences department
- Maintain a high standard of personal appearance, grooming and hygiene
Requirements
- Bachelor's degree in Hospitality or Hotel Management or Business Administration
- Three years or more experience in a similar luxury hotel role plus multi departmental experience
- Moderate fluency of Opera & MS Suite
- Excellent command of written and spoken English
- Some knowledge of local language and customs
Full Job Posting
Role Overview
- As Experience Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them.
- I will work strategically with the Guest Experience and Front Office team to develop cohesive and productive goals for my department.
- I will support an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
Scope of Work
- To connect with guests such that their stays with us are filled with exciting and engaging activities.
- To oversee third party watersport providers, ensuring that they operate within Six Senses approved brand standards.
- Upsell our crafted experiences, watersport activities, daily resort activities, and other company approved excursions external to the resort.
- To document, organize and bill, all above experiences as per company policy, ensuring a seamless guest experience.
- To further develop our relationship with experience providers, with the aim of consolidating direct contracts with said providers.
- To continue creating Six Senses Crafted Experiences, highlighting local heritage, history, ecology, and wellness within the UAE.
- To anticipate guest needs and expectations, curating Out of the Ordinary moments, ensuring a positive, unforgettable stay.
- To create and maintain the quality of all experience related collaterals, ensuring up to date Experience books, Okami, and other communication channels.
- Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
- To take ownership of the financial health of experiences department.
- To be responsible for the physical inventory of the experiences department.
- To maintain a high standard of personal appearance, grooming and hygiene.
Qualifications
- To execute the position of Experiences Supervisor, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results.
- I possess the equivalent to a Bachelor’s degree in Hospitality or Hotel Management or Business Administration, and three years or more experience in a similar luxury hotel role plus multi departmental experience.
- Technical skills include a moderate fluency of Opera & MS Suite.
- I have an excellent command of written and spoken English with some knowledge of the local language and customs.
- I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
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