Executive - Soft Services

Overview

Executive – Soft Services

• to oversee and manage soft services operations within our Facilities Management portfolio.
• The ideal candidate will have proven expertise in managing multiple soft service functions, vendor coordination, client satisfaction, and compliance with service level agreements (SLAs) in a corporate or mixed-use FM environment.
• The responsibilities will include but not limited to:
• Manage day-to-day operations of all soft services across assigned sites
• Monitor service delivery for housekeeping, pest control, waste management, landscaping, and support services.
• Support inventory control of soft service consumables and cost optimization.
• Maintaining cleanliness standards aligned with client and regulatory requirements
• Ensure contracted services are delivered in line with agreed SLAs and KPIs
• Supervise site supervisors and service staff across soft service functions, ensure proper manpower deployment.
• Coordinate with subcontractors and internal stakeholders for service delivery
• Conduct regular site inspections, audits, and service quality checks
• Handle client complaints, service requests, and corrective actions promptly
• Prepare reports related to service performance, incidents, and manpower
• Support mobilization and demobilization of soft service contracts
• Prepare and submit operational reports, performance metrics, and incident logs to management.
• Ensure compliance with HSE, company policies, and statutory requirements
• Provide required training to staff on safety and hygiene practices
• Assist management in budgeting, cost control, and service optimization