Executive-Sales
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Key skills for this role
About the Role
Four Points by Sheraton in Riyadh is seeking a Sales Executive to handle guest calls, reservations, and sales activities. The role involves up-selling, processing Marriott Rewards, and supporting the Sales & Marketing team.
Key Skills for This Role
Responsibilities
- Contact appropriate departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue and maintain guest loyalty, including up selling
- Process reservation requests, changes, and cancellations
- Enter Marriott Rewards information into software when taking reservations
- Perform general office duties to support Sales & Marketing
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Contact appropriate individual or department to resolve guest calls, requests, or problems
- Use sales techniques that maximize revenue while maintaining guest loyalty, including up selling
- Determine and give complimentaries to guests as gifts for their patronage
Responsibilities
- Process requests for redeeming Marriott Rewards points
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Enter Marriott Rewards information into appropriate software when taking guest reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
- Assist management in training and motivating employees; serve as a role model
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
- Speak with others using clear and professional language; prepare and review written documents accurately and completely
- Develop and maintain positive working relationships with others; support team to reach common goals
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: At least 2 years of related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
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