Executive-Sales
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Key skills for this role
About the Role
Four Points by Sheraton is hiring a Sales Executive to handle guest calls, reservations, and sales tasks. You will use up-selling techniques, process Marriott Rewards, and support the Sales & Marketing team.
Key Skills for This Role
Responsibilities
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems
- Use sales techniques that maximize revenue while maintaining guest loyalty, including up selling
- Determine and give complimentary gifts to guests for their patronage
- Promote awareness of brand image internally and externally
- Process requests for redeeming Marriott Rewards points
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Enter Marriott Rewards information into appropriate software when taking guest reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing
- Assist management in training and motivating employees; serve as a role model
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Contactar a la persona o al departamento apropiados (p. ej. Ventas, Administración de Datos, Contabilidad) según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes.
- Utilizar las técnicas de venta que optimizan el ingreso mientras que mantienen la lealtad de huésped existente al Marriott, incluso la técnica de vender lo mejor.
- Determinar y otorgar obsequios a los huéspedes como agradecimiento por ser nuestros clientes (p. ej. puntos de recompensa, entradas para espectáculos, certificados de regalo).
- Promover la conciencia de la imagen de la marca tanto interna como externamente.
- Procesar solicitudes para cancelar los puntos del programa Marriott Rewards.
- Procesar todas las reservaciones de las habitaciones, las solicitudes, los cambios y las cancelaciones recibidos por teléfono, fax o correo.
- Ingresar la información del programa Marriott Rewards con el software apropiado al tomar las reservaciones de los huéspedes.
- Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes.
- Realizar tareas generales de oficina a fin de apoyar Ventas y Mercadeo (p. ej. archivar, enviar mensajes electrónicos, transcribir información, enviar faxes).
Additional Responsibilities
- Asistir a la gerencia en la capacitación y motivación de los empleados; servir como ejemplo.
- Cumplir con todas las políticas y los procedimientos de la compañía, asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales.
- Mantener la confidencialidad de la información patentada y proteger los bienes de la compañía.
- Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía; anticiparse a sus necesidades de servicio y atenderlas.
- Hablar con los demás utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa.
- Atender los teléfonos utilizando el protocolo adecuado.
- Cultivar y mantener relaciones laborales positivas con los demás; apoyar al equipo para alcanzar los objetivos comunes.
- Supervisar el rendimiento de los demás para asegurarse de que cumplan con las expectativas y los estándares de calidad.
- Leer y verificar visualmente la información en una variedad de formatos.
- Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos.
- Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
Aptitudes Deseables
- Educación: Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General (GED).
- Experiencia laboral afín: Al menos 2 años de experiencia laboral afín.
- Experiencia como supervisor: No se requiere experiencia como supervisor.
- Licencia o certificación: Ninguna
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