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Executive-Sales
Delta Hotels and Resorts®
Jeddah, KSA
Full-time
Entry
Onsite
Discovered 2 weeks ago
sales and upsellingrevenue maximizationguest reservations processingcustomer serviceMarriott Rewards information processingtelephone etiquette
Free
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sales and upsellingrevenue maximizationguest reservations processing
Role Overview
Support guest service, reservations, sales activity, revenue maximization, and Sales & Marketing administration.
Use sales techniques such as upselling while maintaining existing guest loyalty.
Key Skills for This Role
sales and upsellingrevenue maximizationguest reservations processingcustomer serviceMarriott Rewards information processingtelephone etiquette
Full Job Posting
Position Summary
Support guest service, reservations, sales activity, revenue maximization, and Sales & Marketing administration.
Use sales techniques such as upselling while maintaining existing guest loyalty.
Sales and Reservations
- Contact relevant departments to resolve guest calls, requests, or problems.
- Process reservation requests, changes, and cancellations by phone, fax, or mail.
- Enter Marriott Rewards information into the appropriate software during reservations.
- Process requests for redeeming Marriott Rewards points.
- Determine and provide complimentary guest gifts when appropriate.
Guest Service and Administration
- Answer, record, and process guest calls, requests, questions, and concerns.
- Welcome and acknowledge guests and anticipate their service needs.
- Perform filing, emailing, typing, faxing, and other office duties for Sales & Marketing.
- Promote brand awareness internally and externally.
Preferred Qualifications
- High school diploma or G.E.D. equivalent is preferred.
- At least 2 years of related work experience is preferred.
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