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Key skills for this role
This role serves as expert subject-matter resource within the Elevate Solutions team, providing elevated support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations.
This role serves as expert subject-matter resource within the Elevate Solutions team, providing elevated support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations.
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Bachelor’s Degree required
Minimum 2 years’ experience in Managed Services required
Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
Expert proficiency in payroll systems, HCM workflows, and data management
Experience in customer service or previous client interfacing role with proven ability to manage escalations and complex inquiries.
Demonstrated accuracy, attention to detail, and strong time-management skills.
Proficiency in Microsoft Office suite.??
Data accuracy and proficiency
Preferred
Professional payroll or HR Certifications CPP, FPC, APA, and/or SHRM-CP certified?
Experience in managed services, payroll operations, or call center environment
Prior experience mentoring or coaching peers
Cloud-based payroll and human capital management software provider.
Visit company websiteJobs and hiring trendsUSD 25-35 hourly / hour
Full-time
Mid · 2+ years experience
Onsite
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