oracle
Executive
Career Site
Jamshedpur, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
CRM
Free
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Responsibilities
- Respond to customer inquiries and complaints promptly and professionally.
- Provide accurate and up-to-date product/service information to customers.
- Offer solutions and alternatives to customer issues, ensuring a positive experience.
- Maintain a high level of customer service and satisfaction through effective communication.
- Document and track customer interactions, ensuring a comprehensive record.
- Collaborate with internal teams to resolve complex customer issues.
- Stay updated with company policies, procedures, and product knowledge.
- Handle customer escalations and provide timely updates.
- Ensure customer data privacy and security during interactions.
Qualifications
- A high school diploma or equivalent is required, with a preference for a college degree in a related field.
- Minimum 1-2 years of experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills, with the ability to communicate clearly and effectively.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Proficiency in using computers and customer relationship management (CRM) systems.
- Ability to work in a fast-paced, dynamic environment and manage multiple tasks.
- Excellent time management and organizational skills.
- A positive and friendly attitude, with a customer-focused mindset.
- Willingness to learn and adapt to new technologies and processes.
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