oracle
CCE
Career Site
Bengaluru, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered Yesterday
CRM
Free
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Responsibilities
- Answer inbound calls and respond to customer inquiries promptly and courteously.
- Provide accurate and up-to-date information to customers, ensuring they are well-informed.
- Resolve customer issues and complaints, offering effective solutions and alternatives.
- Maintain a high level of product and service knowledge to assist customers effectively.
- Document and update customer records accurately, ensuring data integrity.
- Collaborate with the team to identify and address customer pain points.
- Escalate complex or sensitive issues to the appropriate team members or supervisors.
- Ensure compliance with company policies and procedures during customer interactions.
- Maintain a positive and professional attitude, representing the company's brand.
- Continuously seek opportunities to enhance customer satisfaction and provide feedback.
Qualifications
- High school diploma or equivalent; relevant certifications in customer service are preferred.
- 1-2 years of experience in a customer service or call center environment.
- Excellent communication skills, both verbal and written, with the ability to listen actively.
- Strong problem-solving and critical thinking abilities to handle customer inquiries effectively.
- Proficiency in using computer systems and customer relationship management (CRM) tools.
- Ability to work independently and manage multiple tasks simultaneously.
- A customer-centric mindset, with a focus on delivering exceptional service.
- Strong work ethic, reliability, and a commitment to continuous improvement.
- Flexibility to adapt to changing work schedules and priorities.
- A positive and enthusiastic attitude, with a passion for customer satisfaction.
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