oracle
CCE
Career Site
Kolkata, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 weeks ago
Customer Relationship Management (CRM) systems
Free
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Customer Relationship Management (CRM) systems
Key Skills for This Role
Customer Relationship Management (CRM) systems
Full Job Posting
Responsibilities
- Handle inbound customer inquiries via phone, email, and other communication channels.
- Provide accurate and timely information to customers, ensuring a thorough understanding of their needs.
- Resolve customer issues and complaints in a professional and friendly manner.
- Maintain a high level of customer satisfaction by delivering exceptional service and support.
- Document and update customer records accurately, ensuring data integrity.
- Collaborate with other teams to ensure a seamless customer experience and efficient issue resolution.
- Stay updated with product knowledge and company policies to provide accurate information.
- Identify and escalate complex issues to the appropriate team for further assistance.
- Maintain a positive and professional attitude while interacting with customers.
- Contribute to a positive and productive work environment within the team.
Qualifications
- High school diploma or equivalent; relevant certifications in customer service are preferred.
- 1-2 years of experience in a customer service or call center environment.
- Excellent communication skills, both verbal and written, with the ability to listen actively.
- Strong problem-solving and critical thinking abilities.
- Ability to work independently and manage multiple tasks effectively.
- Proficiency in using computers and customer relationship management (CRM) systems.
- Flexibility to work in shifts, including weekends and holidays, as per business needs.
- Strong work ethic and a customer-centric approach.
- Willingness to learn and adapt to new processes and technologies.
- A positive attitude and a passion for delivering exceptional customer service.
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