Executive - IT Support

Tachyon , our cloud-native banking stack built for population-scale systems

Cipher , our unified authentication platform for secure, high-volume banking environments

Digital Credit as a Service , enabling banks to launch credit lines on UPI

Elena , our intelligent and conversational AI platform for banking

Pixel , India’s first digital-native credit card, launched in partnership with HDFC Bank , for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024

Sparrow , the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking.

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Drive closure of local IT user calls within the specified SLAs.

Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.

Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and

Hardware failure report.

Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.

Coordinate with Procurement team and ensure stock availability for daily operations.

Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.

Create conducive team-atmosphere by applying required motivation levels

Plan and execute maintenance schedules.

You possess strong problem solving skills with ability to organize and analyze data

You are confident, creative, proactive in taking initiatives and achieving them

You are a goal-oriented individual with a strong attention to detail