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Executive Housekeeper

Accor

Ras Al Khaimah, UAE

Full-time

Entry

Onsite

Discovered 4 days ago

Housekeeping operationsLaundry operationsHotel standards and proceduresRoom and public-area inspectionsInventory managementLinen and uniform management

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Key skills for this role

Housekeeping operationsLaundry operationsHotel standards and procedures

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Role Overview

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• To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.

• To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.

• To ensure the up keeping of all the front of the house, including the hotel entrance.

• To ensure the up keeping of all the designated back of the house areas.

• To check regularly the night shift for cleaning.

• To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.

• To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.

• To deal with different suppliers and contractors.

• To overlook the Pest Control service and jointly with the Chief Steward and Director of Engineering to establish the Pest Control schedules.

• To implement housekeeping related HACCP procedures.

• To be involved in sustainable development and to apply energy and waste management.

• To monitor cost control and to suggest saving programs.

• To ensure all linen and uniform management and handling procedures are respected.

• To implement Focus and other financial procedures.

• To supervise and control Lost and Found, maintain records and mail packages to clients.

• To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.

• To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.

• To liaise with the Front Office on the scheduling of rooms for maintenance programs.

• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.

• To daily review the Night Audit reports related to the Housekeeping.

• To ensure a proper coverage and supervision of the Housekeeping sections at all times.

• To set performance targets for all associates and constantly monitor and increase staff productivity.

• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.

• To respect schedules, terms and deadlines as agreed with the Management.

• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.

• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.

• To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.

• To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.

• To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.

• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.

• To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.

• To ensure that all guests enjoy their stay being offered the finest personal service.

• To escort the guests rather than pointing out directions.

• To ensure that the privacy of the guests and the confidentiality of the information is respected.

• To act as a representative of the Management when dealing with guest complaints or i

Key Skills for This Role

Housekeeping operationsLaundry operationsHotel standards and proceduresRoom and public-area inspectionsInventory managementLinen and uniform management

Full Job Posting

Company and Resort

Rixos Bab Al Bahr is a five-star luxury beachfront resort on Al Marjan Island in Ras Al Khaimah, UAE.

The resort offers accommodation, dining, entertainment, leisure, wellness, and guest services under an ultra all-inclusive concept.

Benefits

The employer states that it offers career development, training to international luxury standards, and a multicultural work environment.
Benefits include duty meals, vacation tickets or benefits, medical insurance, and a competitive salary.

Housekeeping Responsibilities

Oversee housekeeping operations, including laundry and the internal communication center.
Ensure rooms are prepared and inspected to standards, including turn-down service and guest requests.
Maintain front-of-house and back-of-house areas and monitor night-shift cleaning.
Manage stock levels, requisitions, and inventories of linen, uniforms, and related items.
Coordinate suppliers, contractors, and pest-control services with relevant hotel departments.
Implement HACCP, sustainability, energy, waste-management, and financial procedures.
Monitor costs, recommend saving programs, and ensure linen and uniform procedures are followed.
Control lost and found records and coordinate the return of items to clients.
Inspect VIP rooms and coordinate maintenance follow-up for rooms and public areas.
Coordinate room maintenance schedules with Front Office and Engineering.
Review housekeeping-related night-audit reports and ensure operational coverage and supervision.
Set performance targets, conduct briefings, communicate updates, support the Director of Rooms, and maintain guest service standards.

Requirements

Oversee housekeeping, laundry, and internal communication operations in accordance with hotel standards and procedures.
Maintain knowledge of equipment, property management systems, and required operational setups.
Supervise housekeeping sections and set and monitor performance targets for associates.
Coordinate effectively with Front Office, Engineering, Food and Beverage, and Guest Relations teams.
Handle guest privacy, confidentiality, VIP room inspections, and guest service matters.