F&B Team Member

Position overview

Duties

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

Customer Service

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.
• Do you have a passion for food and/or drinks? If so, we have a position available in our Restaurant/Bar
• To provide a friendly, relaxing & personalised welcome and experience throughout the service
• To help gain customer loyalty through the high standard of service
• To take food and drinks orders and promote the F&B offer
• To establish good relations with guests, offering advice and fostering customer loyalty
• Previous F&B and customer service experience is essential.
• Salary: £12.81 per hour plus service charge
• Car parking is not available, however you can arrange at your own expense.
• We have positions for mornings only and evenings only - please indicate on your application which position you are applying for.