Executive Director

Overview

1. Strategy Execution and Organizational Performance

• Translate Board-approved strategy into operational plans, budgets, and performance targets.
• Drive execution across programs and functions to achieve agreed objectives.
• Monitor performance against KPIs and implement corrective actions as needed.
• Proactively identify and manage organizational risks, and provide evidence-based recommendations to inform strategic updates and decision-making, in alignment with the Chairperson and relevant Board committees.

2. Operations and Program Delivery

• Oversee and direct all operational activities, programs, and projects.
• Ensure effective, efficient, and compliant delivery of services.
• Allocate resources and prioritize initiatives in line with approved plans.
• Ensure appropriate systems, processes, and operational infrastructure (including tools, workflows, and internal support functions) are in place to support efficiency and scalability.

3. Beneficiary Relations and Service Quality

• Define and enforce standards for beneficiary targeting, service delivery, and accessibility.
• Oversee monitoring of service quality, beneficiary satisfaction, and program outcomes, and drive corrective actions.
• Ensure consistency of service delivery frameworks across programs.
• Ensure safeguarding standards and duty-of-care obligations are implemented where applicable.
• Identify service gaps and propose improvements to programs and delivery models.
• Ensure effective grievance and feedback mechanisms, including escalation of critical issues.

4. Compliance and Regulatory Management

• Ensure full compliance with applicable laws, regulations, bylaws, regulatory requirements, and data protection and confidentiality obligations.
• Maintain audit readiness and organizational compliance systems.
• Identify compliance risks, implement corrective actions, and escalate material issues to the Board.

5. Financial and Resource Management

• Prepare and manage the annual budget and financial plans for Board approval.
• Ensure financial discipline, effective use of funds, and strong internal financial controls.
• Align resource allocation with organizational priorities and contribute to financial sustainability planning in coordination with resource mobilization efforts.

6. People and Organizational Development

• Lead recruitment, organizational structuring, and workforce planning.
• Manage performance, accountability, and staff development.
• Build and foster a high-performance, ethical, and accountable organizational culture.
• Promote a culture of continuous learning, institutional development, and knowledge sharing.

7. Governance Implementation and Internal Control

• Implement Board-approved governance frameworks, policies, and procedures.
• Ensure execution of Board decisions across the organization.
• Report regularly to the Board and relevant Board committees on progress and outcomes.
• Establish internal control systems, reporting lines, and accountability mechanisms.
• Delegate authority appropriately while maintaining oversight.

8. Resource Mobilization and Donor Management

• Lead execution of fundraising and resource mobilization efforts.
• Manage donor relationships and funding partnerships at the operational level, in coordination with the Chairperson and relevant Board committees.
• Ensure adherence to donor requirements and reporting obligations.
• Monitor funding sustainability and escalate risks to the Board.

9. External Relations and Representation

• Represent the organization in operational and partnership engagements, and support positioning in line with its mission, values, and strategic objectives, in coordination with the Chairperson where appropriate.
• Build and maintain relationships with stakeholders, partners, and government entities, in conjunction with the Chairperson and relevant Board committees.
• Ensure external engagements align with approved strategy and regulatory requirements.

Skills

• Professional requirements
• Bachelor’s degree (minimum).
• Minimum 10 years of relevant professional experience, including senior leadership roles.
• Proven experience in organizational leadership, operations, and financial management.
• Proven knowledge in beneficiary engagement and ethics.
• Key competencies
• Strategic and operational leadership
• Governance and regulatory compliance
• Decision-making and problem-solving
• Performance management and accountability
• Ethics and integrity
• Financial and resource management