Executive Director, Enterprise Applications & Digital Transformation

Position Duties

• Develop and maintain the strategic roadmap and lifecycle plan for the College's enterprise application portfolio in alignment with institutional and technology priorities. Maintain an authoritative inventory of systems, integrations, technical and functional owners, contracts, data classifications, lifecycle status, and technical debt; Lead the multi-year modernization of Ellucian Banner and preparation for an eventual transition to Ellucian SaaS, including the identification and remediation of customizations, reports, scripts, jobs, integrations, direct database connections, and third-party dependencies that affect modernization readiness; Partner with College leaders to understand business needs, redesign administrative processes, reduce unnecessary manual work, improve service delivery, and identify opportunities for automation and technology-enabled transformation. Functional leaders retain accountability for business policy, process decisions, and operational outcomes; Provide technology leadership for institution-wide data governance and artificial intelligence initiatives, including the evaluation, planning, implementation, and responsible use of enterprise AI solutions, and serve in a leadership role on the College's AI governance committee; Lead the administration, configuration, integration, testing, maintenance, monitoring, support, and continuous improvement of Banner and the College's other major administrative applications, with accountability for availability, performance, reliability, and supportability; Modernize integration and data-access methods using Ellucian Ethos, APIs, managed reporting, event-based integration, automation, and other supported technologies; reduce unsupported customizations, direct database dependencies, and technical debt; Establish and maintain appropriate technical standards for software development, SQL and PL/SQL, APIs, integrations, extracts, scripting, automation, reporting, source control, testing, documentation, and change management. Remain technically engaged through architecture and design review, complex troubleshooting, code review, testing, prototyping, and selective development or configuration; Ensure enterprise applications meet College requirements for cybersecurity, privacy, accessibility, records management, business continuity, and regulatory compliance, and maintain appropriate architecture, integration, dataflow, operational, and support documentation; Lead and provide day-to-day direction to employees, contracted resources, consultants, and implementation partners supporting enterprise applications and digital transformation. Hire, supervise, evaluate, mentor, and develop assigned College employees and establish clear expectations and accountability for contracted resources; Establish effective documentation, cross-training, succession planning, and knowledge-transfer practices to reduce keyperson and vendor dependency and build sustainable support models; Build collaborative relationships with academic and administrative leaders; establish transparent processes for evaluating and prioritizing enterprise application requests and projects; and communicate schedules, progress, risks, dependencies, and performance measures to the Vice President, Information Technology; Manage assigned application budgets and expenditures, forecast costs, and participate in procurement, vendor selection, contract management, service-level oversight, and renewal decisions. Evaluate vendor and consultant performance and recommend changes in scope, resources, or services as appropriate; Serve as a senior escalation point for critical enterprise application incidents and participate in scheduled maintenance, major implementations, cutovers, and the OIT leadership on-call rotation; Participate in interactive, on-site meetings during normal business hours and on a regular basis; regular on-site OIT office hours; Perform other duties as assigned. The successful candidate must be an engaging, effective, innovative, dynamic leader who is strategic and fosters collaboration in a manner that is flexible and supportive yet ensures accountability. This individual will be able to demonstrate the use of best practice strategies associated with managing enterprise applications and solutions. The Executive Director will have a demonstrated ability to encourage, model, embrace, and incorporate diverse thought and perspective of all individuals of various backgrounds, ideas, and perspectives to foster an all-inclusive environment and drive results.
• Develop and maintain the strategic roadmap and lifecycle plan for the College's enterprise application portfolio in alignment with institutional and technology priorities. Maintain an authoritative inventory of systems, integrations, technical and functional owners, contracts, data classifications, lifecycle status, and technical debt;
• Lead the multi-year modernization of Ellucian Banner and preparation for an eventual transition to Ellucian SaaS, including the identification and remediation of customizations, reports, scripts, jobs, integrations, direct database connections, and third-party dependencies that affect modernization readiness;
• Partner with College leaders to understand business needs, redesign administrative processes, reduce unnecessary manual work, improve service delivery, and identify opportunities for automation and technology-enabled transformation. Functional leaders retain accountability for business policy, process decisions, and operational outcomes;
• Provide technology leadership for institution-wide data governance and artificial intelligence initiatives, including the evaluation, planning, implementation, and responsible use of enterprise AI solutions, and serve in a leadership role on the College's AI governance committee;
• Lead the administration, configuration, integration, testing, maintenance, monitoring, support, and continuous improvement of Banner and the College's other major administrative applications, with accountability for availability, performance, reliability, and supportability;
• Modernize integration and data-access methods using Ellucian Ethos, APIs, managed reporting, event-based integration, automation, and other supported technologies; reduce unsupported customizations, direct database dependencies, and technical debt;
• Establish and maintain appropriate technical standards for software development, SQL and PL/SQL, APIs, integrations, extracts, scripting, automation, reporting, source control, testing, documentation, and change management. Remain technically engaged through architecture and design review, complex troubleshooting, code review, testing, prototyping, and selective development or configuration;
• Ensure enterprise applications meet College requirements for cybersecurity, privacy, accessibility, records management, business continuity, and regulatory compliance, and maintain appropriate architecture, integration, dataflow, operational, and support documentation;
• Lead and provide day-to-day direction to employees, contracted resources, consultants, and implementation partners supporting enterprise applications and digital transformation. Hire, supervise, evaluate, mentor, and develop assigned College employees and establish clear expectations and accountability for contracted resources;
• Establish effective documentation, cross-training, succession planning, and knowledge-transfer practices to reduce keyperson and vendor dependency and build sustainable support models;
• Build collaborative relationships with academic and administrative leaders; establish transparent processes for evaluating and prioritizing enterprise application requests and projects; and communicate schedules, progress, risks, dependencies, and performance measures to the Vice President, Information Technology;
• Manage assigned application budgets and expenditures, forecast costs, and participate in procurement, vendor selection, contract management, service-level oversight, and renewal decisions. Evaluate vendor and consultant performance and recommend changes in scope, resources, or services as appropriate;
• Serve as a senior escalation point for critical enterprise application incidents and participate in scheduled maintenance, major implementations, cutovers, and the OIT leadership on-call rotation;
• Participate in interactive, on-site meetings during normal business hours and on a regular basis; regular on-site OIT office hours;
• Perform other duties as assigned.
• The successful candidate must be an engaging, effective, innovative, dynamic leader who is strategic and fosters collaboration in a manner that is flexible and supportive yet ensures accountability. This individual will be able to demonstrate the use of best practice strategies associated with managing enterprise applications and solutions. The Executive Director will have a demonstrated ability to encourage, model, embrace, and incorporate diverse thought and perspective of all individuals of various backgrounds, ideas, and perspectives to foster an all-inclusive environment and drive results.

Minimum Qualifications

• Qualified candidates will have five-plus (5+) years responsible experience in enterprise applications or ERP administration, including at least three years in a formal supervisory, management, or team leadership role. Deep hands-on experience with Ellucian Banner is required, including configuration, underlying data structures, integrations, reporting, custom code, and operational support. Experience directing contracted resources, consultants, or implementation partners is required including responsibility for deliverables, service levels, and performance expectations. Bachelor's degree in Information Systems, Computer Science, Business, or a related field is required. An equivalent combination of education and directly related experience will be considered. Preferred Qualifications: Project Management Professional(PMP) or CAPM, ITIL4Foundation, Ellucian Banner certifications, Prosci or comparable change-management certification, or other relevant technical or leadership credentials. Master's degree in Information Systems, Computer Science, Business, Data Analytics, or a related field preferred. Higher education or public-sector experience is preferred.
• Qualified candidates will have five-plus (5+) years responsible experience in enterprise applications or ERP administration, including at least three years in a formal supervisory, management, or team leadership role. Deep hands-on experience with Ellucian Banner is required, including configuration, underlying data structures, integrations, reporting, custom code, and operational support. Experience directing contracted resources, consultants, or implementation partners is required including responsibility for deliverables, service levels, and performance expectations. Bachelor's degree in Information Systems, Computer Science, Business, or a related field is required. An equivalent combination of education and directly related experience will be considered.

Preferred Qualifications

• Project Management Professional(PMP) or CAPM, ITIL4Foundation, Ellucian Banner certifications, Prosci or comparable change-management certification, or other relevant technical or leadership credentials. Master's degree in Information Systems, Computer Science, Business, Data Analytics, or a related field preferred. Higher education or public-sector experience is preferred.

Other Qualifications

• Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials For immediate consideration, interested candidates can apply online at https://www.schooljobs.com/careers/dccc DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement benefits; and a Four (4) Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment. Note: Temporary and Grant-funded employees are not eligible for tuition reimbursement unless the specific grant supports such funding for these purposes. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. DCCC fosters a work environment, and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an “open door” policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. DCCC is an equal employment opportunity employer, valuing diversity, equity, inclusion, belonging .
• Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials For immediate consideration, interested candidates can apply online at https://www.schooljobs.com/careers/dccc
• DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement benefits; and a Four (4) Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment. Note: Temporary and Grant-funded employees are not eligible for tuition reimbursement unless the specific grant supports such funding for these purposes.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• DCCC fosters a work environment, and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an “open door” policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. DCCC is an equal employment opportunity employer, valuing diversity, equity, inclusion, belonging .

Benefits

• Delaware County Community College provides a generous benefits package including medical, dental, vision, life and LTD insurances, and a 403(b).

Supplemental Questions