Event Operations Specialist - Anti-Fraud
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Key skills for this role
About the Role
The Event Operations Specialist Anti-Fraud plays a key role in protecting the integrity of the ticketing ecosystem by detecting, investigating, and mitigating fraudulent activit.
Key Skills for This Role
Responsibilities
- Review, investigate, and resolve potentially fraudulent transactions, account activities, or suspicious ticket transfers
- Prepare detailed analyses and lists of events for ticket cancellations, user blocking, and fraud prevention actions
- Identify, analyze, and report emerging fraud patterns, anomalies, or vulnerabilities to the Anti Fraud Manager
- Conduct manual reviews of system alerts and suspicious activity
- Maintain accuracy, speed, and decision consistency within defined SLA and KPI targets
- Prepare investigation reports, evidence summaries, and escalation documentation for management review
- Participate in tool testing, fraud workflow optimization, and automation initiatives
- Support the manager in day to day operations
- Ensure adherence to compliance standards, documentation protocols, and internal anti fraud policies
- Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials
Requirements
- Experience in fraud detection, investigation, or related field
- Strong analytical and problem solving skills
- Ability to maintain accuracy and speed within SLA and KPI targets
- High level of confidentiality and integrity
Full Job Posting
Role Overview
- The Event Operations Specialist Anti Fraud plays a key role in protecting the integrity of the ticketing ecosystem by detecting, investigating, and mitigating fraudulent activities across event transactions, ticket transfers, and resell operations.
- This role ensures fair access to genuine fans, supports operational accuracy, and contributes to continuous fraud prevention improvements through data analysis and system monitoring.
Key Responsibilities
- Review, investigate, and resolve potentially fraudulent transactions, account activities, or suspicious ticket transfers.
- Prepare detailed analyses and lists of events for ticket cancellations, user blocking, and fraud prevention actions.
- Identify, analyze, and report emerging fraud patterns, anomalies, or vulnerabilities to the Anti Fraud Manager.
- Conduct manual reviews of system alerts and suspicious activity.
- Maintain accuracy, speed, and decision consistency within defined SLA and KPI targets.
- Prepare investigation reports, evidence summaries, and escalation documentation for management review.
- Participate in tool testing, fraud workflow optimization, and automation initiatives.
- Support the manager in day to day operations.
- Ensure adherence to compliance standards, documentation protocols, and internal anti fraud policies.
- Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials.
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