Event Operations Coordinator - Anti-Fraud
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Key skills for this role
About the Role
The Event Operations Coordinator Anti-Fraud supports the Anti-Fraud team in executing investigations, documentation, and reporting related to fraud detection across events. This.
Key Skills for This Role
Responsibilities
- Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets
- Assist the Anti Fraud Specialist in preparing event level analyses, cancellation lists, and user blocking recommendations
- Maintain organized and up to date fraud logs, ensuring all alerts, reviews, and actions are documented
- Prepare weekly and monthly fraud trends and KPI reports for management
- Track investigation volumes, SLA compliance, and review accuracy metrics
- Support daily investigations by performing manual reviews and identifying suspicious behavior
- Collaborate with internal teams to ensure consistency in fraud reporting and case follow up
Requirements
- Experience in fraud investigation or operations coordination
- Strong attention to detail and data accuracy
- Ability to maintain confidentiality and handle sensitive data
- Proficiency in database management and reporting tools
Full Job Posting
Role Overview
- The Event Operations Coordinator Anti Fraud supports the Anti Fraud team in executing investigations, documentation, and reporting related to fraud detection across events.
- This role focuses on data accuracy, case tracking, and administrative follow up to ensure the smooth functioning of anti fraud workflows and timely resolution of cases.
Key Responsibilities
- Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets.
- Assist the Anti Fraud Specialist in preparing event level analyses, cancellation lists, and user blocking recommendations.
- Maintain organized and up to date fraud logs, ensuring all alerts, reviews, and actions are documented.
- Prepare weekly and monthly fraud trends and KPI reports for management.
- Track investigation volumes, SLA compliance, and review accuracy metrics.
- Support daily investigations by performing manual reviews and identifying suspicious behavior.
- Collaborate with internal teams to ensure consistency in fraud reporting and case follow up.
- Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials.
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