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Key skills for this role
Where Campus 2.0 Experience defines the standard and Facilities & Maintenance keeps the hard systems running, the Estate Manager is the person physically walking the campus every day making sure it looks, feels and functions the way it should — lifts clean, gardens tended, security present, hostels in order.
This role is the single on-ground point of accountability for Housekeeping, Security and Landscape partner execution, campus safety, space administration and day-to-day estate upkeep.
The on-ground custodian of the campus — making sure the standard is visibly alive, every day, in every corner.
Reports to
Director – Operations
Direct reports
Estate/campus operations staff; day-to-day coordination of Housekeeping, Security and Landscape partner teams on the ground
Function
Estate Management
Location
Rishihood Campus — primarily field-based
ROLE PURPOSE
Where Campus 2.0 Experience defines the standard and Facilities & Maintenance keeps the hard systems running, the Estate Manager is the person physically walking the campus every day making sure it looks, feels and functions the way it should — lifts clean, gardens tended, security present, hostels in order. This role is the single on-ground point of accountability for Housekeeping, Security and Landscape partner execution, campus safety, space administration and day-to-day estate upkeep.
KEY RESPONSIBILITIES
• Conduct daily/weekly walkthroughs of the campus (gate, reception, academic spaces, hostels, dining, sports, public spaces, guest areas) to check against the Rishihood Standard and log gaps.
• Own day-to-day coordination with the outsourced Housekeeping, Security and Landscape & Horticulture partners — ensuring their teams show up, perform to spec and resolve issues quickly; escalate SLA breaches to Procurement & Vendor Management and Campus 2.0 Experience.
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Sonīpat, IND
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• Manage campus safety and security operationally — access control, patrols, incident logging and response, coordination with the Security partner on protocol.
• Own space and estate administration: room/hostel allocation, key and access management, occupancy records, and general estate housekeeping of records.
• Act as first point of on-ground escalation for complaints from learners, faculty and staff about cleanliness, upkeep, security or landscape — resolving directly or routing to the right function (Facilities & Maintenance, Kitchen & Dining, Hospitality).
• Support event and guest-visit logistics on ground — space readiness, signage, cleanliness and security arrangements — in coordination with Hospitality & Guest Experience.
• Feed daily ground-truth observations into the MIS owned by Campus 2.0 Experience, supporting the Campus Excellence Scorecard with real, walked evidence rather than reported claims.
• Maintain emergency and incident-readiness on ground (fire, security, safety drills) in coordination with Facilities & Maintenance and the Security partner.
KEY RESULT AREAS & SUCCESS METRICS
Key Result Area
How Success Is Measured
Ground standard compliance
Daily/weekly walkthrough scores against the Rishihood Standard, by zone
Partner execution
% of Housekeeping / Security / Landscape SLA issues resolved same-day on ground
Complaint resolution
Time to acknowledge and resolve on-ground complaints from learners/staff/guests
Safety & security
Incident response time; zero unresolved security/safety gaps
Event readiness
% of campus events/visits with on-ground spaces signed off ready ahead of time
Impact-oriented private university offering undergraduate, graduate, and research programs with a focus on multidisciplinary learning, entrepreneurship, and public leadership.
Visit company websiteFull-time
Senior · 5+ years experience
Onsite
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