ERP Support Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are seeking a proactive and customer-focused ERP Support Specialist to provide first and second-level support for SAP systems and related enterprise applications.
Key Skills for This Role
Full Job Posting
Overview
We are seeking a proactive and customer-focused ERP Support Specialist to provide first and second-level support for SAP systems and related enterprise applications.
The role involves troubleshooting SAP issues, supporting end users, and assisting with integrations and reporting using Microsoft tools such as Power Apps and Power BI.
The ideal candidate will ensure smooth daily operations of ERP systems while contributing to continuous improvement of support processes and user experience.
Key Responsibilities
- Provide first-line and second-line support for SAP ERP system users across business functions
- Troubleshoot and resolve SAP-related issues, incidents, and service requests in a timely manner
- Support users in SAP modules and ensure minimal disruption to business operations
- Assist in integration and usage of Microsoft tools such as Power Apps, Power BI, and Excel-based reporting solutions
- Monitor system performance and escalate complex issues to functional/technical teams when required
- Log, track, and manage incidents using IT service management (ITSM) tools
- Support data validation, reporting, and basic system configuration tasks where applicable
- Collaborate with functional and technical teams to resolve recurring issues and improve system stability
- Create and maintain support documentation, user guides, and knowledge base articles
- Assist in user training and onboarding for SAP and integrated Microsoft solutions
- Participate in system testing and validation during upgrades, patches, and enhancements
- Contribute to continuous improvement initiatives for ERP support processes and user experience
Required Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2–5 years of experience in SAP support or ERP helpdesk roles
- Basic understanding of SAP systems and business processes
- Familiarity with Microsoft Office Suite and exposure to Power Apps and Power BI
- Strong troubleshooting and problem-solving skills
- Good communication skills with a customer service-oriented mindset
- Ability to work in a fast-paced support environment and manage multiple priorities
• ITIL Foundation Certification
- SAP Certified Associate – Support Consultant
Additional Skills (Preferred)
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
- Basic understanding of SAP modules such as MM, SD, or FI
- Exposure to reporting and dashboard development in Power BI
- Knowledge of data analysis and Excel advanced functions
- Experience working in shift-based or global support environments
- Familiarity with Agile support or DevOps practices in ERP environments
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BSL
Technical Project Manager (Cybersecruity)
Doha, QAT
BSL seeks an experienced Technical Project Manager (Cybersecurity) to lead enterprise cybersecurity initiatives in Doha. The role manages complex projects, coordinates cross-functional teams, and ensures implementation o
Technical Project Manager (ICT Network)
Doha, QAT
BSL seeks an experienced Technical Project Manager (ICT Network) to lead complex ICT and network infrastructure projects in Doha. The role manages planning, design, implementation, and delivery, coordinating multidiscipl
Exams & Assessments Lead
Doha, QAT
The Examinations and Assessment Lead is responsible for managing the Examinations and Assessment team at a Technical Institute in Doha. The role ensures compliant delivery of examinations and assessments, manages student
Typhoon Avionics Operator
Umm Salal Muhammad, QAT
BSL is seeking an experienced Typhoon Avionics Operator to perform base maintenance activities on Typhoon aircraft in Qatar. The role involves detailed maintenance, inspection, fault rectification, and documentation of a
Armaments & AGE Team Lead
Dukhan, QAT
BSL seeks an Armaments & AGE Team Lead to oversee off-aircraft maintenance in Dukhan, Qatar. The role involves leading production, planning maintenance events, and ensuring quality standards. Requires an engineering appr
Senior Data Protection & Privacy Specialist
Doha, QAT
BSL seeks an experienced Senior Data Protection & Privacy Specialist to manage day-to-day privacy operations, conduct risk assessments, and ensure compliance with data protection regulations. The role requires a Bachelor
Senior Information Security / Senior Cyber Security Assessor (Certification)
Doha, QAT
BSL seeks a Senior Information Security/Cyber Security Assessor to lead certification and compliance assessment activities in Doha. The role requires 7+ years of experience, CISSP/CISA/CISM/CRISC certifications, and expe
Training Delivery Specialist
Doha, QAT
BSL is seeking a Training Delivery Specialist to design and deliver training programs, conduct Training Needs Analyses, and ensure quality standards. The role requires experience in instructional design, adult learning m
Technical Project Manager (Cybersecruity)
Doha, QAT
Technical Project Manager (ICT Network)
Doha, QAT
Exams & Assessments Lead
Doha, QAT
Typhoon Avionics Operator
Umm Salal Muhammad, QAT
Armaments & AGE Team Lead
Dukhan, QAT
Senior Data Protection & Privacy Specialist
Doha, QAT
Senior Information Security / Senior Cyber Security Assessor (Certification)
Doha, QAT
Training Delivery Specialist
Doha, QAT