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Enterprise Policy & Knowledge Governance Manager
First West Credit Union
Langley, CAN
Full Time
Manager
1 weeks ago
Policy GovernanceSharePointDocument ManagementRisk ManagementStakeholder EngagementPolicy Writing
Free
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Policy GovernanceSharePointDocument Management
About the Role
First West Credit Union is seeking an Enterprise Policy & Knowledge Governance Manager to oversee the governance, quality, and lifecycle management of enterprise policy and procedure ecosystems.
Key Skills for This Role
Policy GovernanceSharePointDocument ManagementRisk ManagementStakeholder EngagementPolicy Writing
Responsibilities
- Oversee the enterprise policy governance framework, including taxonomy, document hierarchy, and end to end lifecycle requirements
- Oversee the SharePoint policy environment as the official system of record, ensuring effective information architecture, metadata standards, controlled workflows, retention, and search functionality
- Act as business owner for policy and procedure Copilot Studio agent(s), defining use cases, governance standards, and adoption strategy
- Champion enterprise wide policy and procedure drafting standards, develop and maintain templates, and provide editorial review and quality assurance
- Lead policy and procedure initiatives including enterprise refresh programs, taxonomy improvements, and workflow enhancements
- Lead policy and procedure harmonization activities related to credit union integrations
- Develop and maintain reporting on policy currency, lifecycle timelines, content usage, Copilot agent performance, and integration progress
Requirements
- Bachelor's degree in a related discipline or equivalent experience
- 5+ years experience in enterprise policy governance, operational risk documentation, compliance, or content leadership within a regulated environment
- Strong experience using SharePoint as a governed enterprise content and document management platform
- Demonstrated ability to lead and influence across multiple teams and functions
- Experience partnering with IT on governed knowledge, documentation, or digital enablement tools preferred
- Experience supporting policy and procedure harmonization or organizational integration initiatives preferred
Full Job Posting
Job Description
- The Enterprise Policy & Knowledge Governance Manager is accountable for the governance, quality, and lifecycle management of Tru Cooperative Bank’s enterprise policy and procedure ecosystem.
- The role ensures enterprise policies and procedures are clear, current, controlled, findable, and auditable, supporting risk governance, regulatory readiness, and consistent execution across the organization.
Here’s what would be included as a part of your typical day
- Enterprise Policy Governance: Oversees the enterprise policy governance framework, including taxonomy, document hierarchy, and end to end lifecycle requirements.
- Systems & Information Management: Oversees the SharePoint policy environment as the official system of record.
- Copilot Studio policy/procedure agent oversight (business owner): Acts as the business owner for policy and procedure Copilot Studio agent(s).
- Technical, corporate, and policy writing assurance: Champions enterprise wide policy and procedure drafting standards.
- Program Delivery & Risk Reduction: Leads policy and procedure initiatives, including enterprise refresh programs, taxonomy improvements, and workflow enhancements.
- Integration & Change Management: Leads policy and procedure harmonization activities related to credit union integrations.
- Measurement & Reporting: Develops and maintains reporting on policy currency, lifecycle timelines, content usage and findability, Copilot agent performance, and integration progress.
Required Skills, Experience & Qualifications
- Bachelor’s degree in a related discipline or a combination of equivalent experience and education
- 5 years’ experience in enterprise policy governance, operational risk documentation, compliance, or content leadership within a regulated environment.
- Demonstrated ability to lead and influence across multiple teams and functions.
- Strong experience using SharePoint as a governed enterprise content and document management platform.
- Experience partnering with IT on governed knowledge, documentation, or digital enablement tools preferred.
- Experience supporting policy and procedure harmonization or organizational integration initiatives preferred.
What’s in it for you
- Mental health coverage and resources
- Customizable health benefits, as well as topped up parental leave
- Performance based compensation, employee banking advantages and group RRSP matching
- Vacation time and flexible work arrangements to support your lifestyle
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