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Key skills for this role
The Client Contract Manager Ops is responsible for managing the renewal lifecycle for existing clients, ensuring a seamless and strategic contract extension process that supports retention, growth, and customer satisfaction. The Renewal Team serves as a vital link between the client, operations, and sales teams, ensuring a consistent process is followed to renew client contracts while maintaining financial accountability and prioritizing client satisfaction.
The Client Contract Manager Ops is responsible for managing the renewal lifecycle for existing clients, ensuring a seamless and strategic contract extension process that supports retention, growth, and customer satisfaction. The Renewal Team serves as a vital link between the client, operations, and sales teams, ensuring a consistent process is followed to renew client contracts while maintaining financial accountability and prioritizing client satisfaction.
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Bachelor's Degree required
5-7 years project management or technical account management experience required
Previous experience managing high volume end-to-end enterprise level renewals (including quoting) in the SaaS/Tech industry strongly preferred
Client renewal rate / retention rate
On-Time Renewal Rate
Net revenue retention (NRR)
Time to close renewals
Renewal forecast accuracy
Cloud-based payroll and human capital management software provider.
Visit company websiteJobs and hiring trendsUSD 71500-90000 yearly / year
Full-time
Senior · 5+ years experience
Remote
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