Enterprise Account Manager - MENA
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Key skills for this role
About the Role
Fastly is seeking an Enterprise Account Manager to nurture commercial and strategic relationships with customers across the MENA region. You will manage a portfolio of enterprise accounts, drive upsell and cross-sell opportunities, and lead customer advocacy.
Key Skills for This Role
Responsibilities
- Own and drive revenue across customer portfolio
- Ensure product adoption of existing and new products
- Cross sell Fastly solutions and drive customer usage
- Partner with Sales, Sales Engineering, and partners to grow revenue
- Drive renewals to successful close and generate interest across product portfolio
- Monitor customer relationships and account health, identify executive sponsorship opportunities
- Highlight new initiatives, products, and services through Monthly and Quarterly Business Reviews
- Collaborate with product, marketing, and sales teams for ongoing customer support
- Engage with customers remotely and in person to understand business and discover requirements
Requirements
- Current residency in Dubai
- Minimum 5+ years of local market experience within the UAE
- Business level proficiency in Arabic
- Strong prior account management and strategic sales experience in UAE
- Experience in CDN/PAAS/Cyber Security industry
- Fluent in English
Full Job Posting
Company Overview
- Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably.
Role Overview
- Fastly is looking for an Enterprise Account Manager to join the team, nurture strong commercial and strategic business relationships with customers across the region.
What You’ll Do
- Be responsible for owning and driving revenue across your customers
- Ensure product adoption of Existing & New product introductions based on customer priorities & pain points
- Cross sell the Fastly solutions and drive customer usage
- Partner closely with Sales, Sales Engineering and partners to grow customer Revenue
- You will drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
- You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements
- You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews
- Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support
- You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate
What We’re Looking For
- As this role requires immediate local engagement and in person customer interaction, current residency in Dubai is required. Please note we are not offering relocation assistance for this specific role.
- Minimum of 5+ years of local market experience within the UAE (added advantage).
- Business level proficiency in Arabic is highly preferred.
- Strong Prior Account Management, Customer relationship and strategic sales experience in United Arab Emirates
- Ideally have experience within the CDN /PAAS/Cyber Security industry
- Prior sales experience driving revenue through up selling and cross selling into existing business and customers, and stakeholders
- Able and confident to run customer meetings, demos, A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
- Strong customer facing, presentation and project management skills, high detail orientation and exceptional organizational skills
- Thrives in a multitasking environment, with an ability to adjust priorities
- Independent, self disciplined and possess strong verbal and written communications skills
- Technical background highly valued
- Fluent in English
Work Hours
- This position will require you to be available during core business hours 9am 6pm
Work Location(s) & Travel Requirements
- This position is a remote role and open to candidates residing in the following locations: United Arab Emirates, ideally in Dubai
- This position will require travel as required by your role or requested by your manager, across the United Arab Emirates.
Benefits
- We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.
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