Enrollment Manager (RN)

Own daily outreach and enrollment performance

Own daily, weekly, and monthly outreach and enrollment targets, including projected call volume, reach rate, conversion rate, and net new enrollments for assigned expansion markets

Monitor outreach performance in real time throughout the day; identify shortfalls early and redirect team effort before the day is lost

Lead a daily enrollment huddle to review prior-day results, current-day call targets, priority lists, and barriers

Manage outreach list hygiene, call cadence, attempt rules, and time-of-day strategy to maximize reach rate

Partner with the reporting team to develop and refine dashboards and reports that make individual and team performance visible daily

Produce accurate daily and weekly reporting to clinical, growth, and executive leadership; escalate risk to enrollment projections promptly and with a recovery plan

Partner with clinical and growth leadership to translate expansion project goals into staffing plans, daily volume requirements, and individual productivity expectations

Collaborate with Marketing and senior leadership to develop and test strategies that increase reach and enrollment rates, including messaging, outreach materials, scripting, and campaign timing; share field feedback on what is and isn't resonating with patients and referral sources

Lead and develop the enrollment team

Directly supervise and develop the Enrollment RN, Enrollment Medical Assistants, Outreach Specialists, and in-person Clinical Liaison; complete annual performance reviews

Set clear, quantified individual performance expectations and manage to them through daily visibility, weekly 1:1s, and timely coaching or performance management

Oversee the in-person Clinical Liaison's field activity, including referral source engagement, on-site enrollment support, and coordination with market partners

Ensure the Enrollment RN's clinical screening, eligibility review, and consent conversations meet clinical quality and documentation standards

Monitor and coach call quality through regular call reviews and side-by-side observation; deliver scripting and objection-handling feedback

Develop and assist in onboarding and training of newly hired enrollment staff; serve as mentor and preceptor for new and existing team members

Ensure adequate daily outreach coverage across time zones and manage call-offs, PTO, and schedule changes to protect daily volume

Drive quality, compliance, and scalability

Ensure accurate and timely documentation of all outreach attempts, eligibility determinations, consents, and enrollments

Ensure team regulatory compliance (state license renewal, certification check-offs, HIPAA, consent and telephonic outreach requirements)

Conduct routine audits of enrollment records to verify eligibility accuracy, documentation completeness, and adherence to enrollment workflows

Identify, troubleshoot, and resolve workflow issues that limit reach rate, conversion, or speed to enrollment

Support program improvements, standardization, and scalability so enrollment workflows hold up as new markets launch

Collaborate with Providers, clinical teams, and health plan or referral partners to ensure a smooth handoff from enrollment to ongoing care

Provide direct outreach, screening, or patient care delivery as needed to support organizational goals

Limited travel may be required for training, meetings, market launches, and other business needs