Clinical Intake Specialist

The Clinical Intake Specialist is an integral member of the ECM care management team. In this role, the Clinical Intake Specialist works directly with clients to understand their needs and then connect them to the correct resource on our primary care management team. The successful candidate will be personable and professional via phone, able to quickly review medical charts and understand medical conditions, provide person-centered care, prioritize tasks effectively to support client engagement, and be motivated to help high need individuals with complex care needs.

Conduct outreach to newly referred clients and log activity in VyncaOS

Conduct 8-12 intake visits daily, ensuring efficient and accurate assessments

Assist clients in completing initial intake visit including a psychosocial assessment and care plan with goals of care

Review medical charts and document client medical needs and suggested interventions

Communicate critical information and client preferences to the care team for personalized care planning

Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles

Attend weekly Team Operations Meetings

Maintain a structured and organized schedule to optimize client intake and engagement

When unscheduled, perform proactive outreach to no-shows or clients who have not been contacted previously

Stay available for warm transfers from field teams, ensuring same-day responses

Thrive in a fast-paced, dynamic environment with an emphasis on meeting key performance metrics

The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below: Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing. Regularly requires working at a computer for an entire shift (with appropriate breaks). Regularly requires use of laptop and video-conferencing technology. Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less. Occasional travel may be required to perform job duties, attend training, or company events.

Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.

Regularly requires working at a computer for an entire shift (with appropriate breaks).

Regularly requires use of laptop and video-conferencing technology.

Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.

Occasional travel may be required to perform job duties, attend training, or company events.