Engineering Operations Manager - Data Centre Solutions

• To control and implement deliverables against all allocated Customer Specific Service Level Agreements.
• To make a direct contribution to the development and successful operation of the Managed Services function, collaborating with colleagues to develop and implement departmental strategy, objectives, and improvement processes.
• The operational requirements for customer sites include being a member of the team covering 24 hours a day, 365 days per year on a shift rotation basis, and being available to provide cover for team members where possible.
• The Engineering Manager is responsible for the day-to-day operation of the shift, carrying out Planned Preventative Maintenance and Reactive works to Building Services Systems within a contracted site.
• The role involves liaising closely with the customer, promoting a positive image of the company, and providing technical guidance on the operation, installation, and maintenance of the building services systems within a contracted site.
• The Engineering Manager will supervise extra work jobs, including inspection, escorting, and management.

include providing shift cover when necessary, being appointed as an authorised person for the operation of both Low and High Voltage equipment, and producing robust processes and procedures to ensure compliant operation of the site.

• Ensure that accurate and comprehensive records are kept pertaining to Health & Safety, Electrical installation works, general building Compliance, and QA.
• Ensure that sub-contractors perform to meet the site requirements as required.
• The role requires an HV qualification; the individual must obtain Authorised Person status.
• Supervise sub-contractor work approvals and safe operation while repairs or services are carried out on site.
• Ensure all planned works are suitably organised and that the relevant labour resources are available to cater for the task; ensure that all associated meetings take place with the shift and personnel involved.
• Ensure that annual leave requests for shift members are processed and the positions are suitably covered.
• Conform to the Permit to Work System in accordance with CBRE Global Workplace Solutions Quality, Health & Safety procedures and Client requirements (or approved Client system).
• Ensure that suitable equipment and parts are available to carry out additions or modifications to the plant.
• Ensure that Method Statements and Risk Assessments are prepared, reviewed, and utilised for all tasks to be carried out to ensure safe working practices.
• Maintain and develop good Client and site team relationships.
• Ensure the provision of a Safe & Healthy working environment.
• Ensure a professional image of CBRE Global Workplace Solutions is presented to Clients and visitors.
• Undertake other tasks as defined and requested by local management.
• Ensure assigned tasks are actioned and completed as appropriate.
• Ensure an awareness of and compliance with contractual KPIs/SLAs.
• Ensure the Computer Based Maintenance system (e.g., Concept) is kept up to date for accurate asset management.
• Confer with the management team to discuss project specifications and procedures.
• Make detailed plans to accomplish goals and direct the integration of technical activities.
• Implement policies, standards, and procedures for the site team.
• Perform administrative functions such as reviewing and writing reports.
• Present and explain proposals, reports, and findings to the Client team.
• Provide cover for the Shift Manager and Shift Technician if they are unavailable.
• Any other task as directed by the account management team.
• Any other task as directed by the Client team.