workable
Engineering Manager - Enterprise
Salla
Makkah, KSA
Full-time
Senior · 7+ years experience
Hybrid
Discovered 2 weeks ago
HeadlessAPI-firstERPsCRMweb technologies
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HeadlessAPI-firstERPsCRMweb technologies
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Key Responsibilities
- 1. Team Leadership & Delivery Management
- People Management: Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals, providing regular feedback, and building a high-performing delivery culture.
- Resource Coordination: Coordinate “on-demand” technical squads drawn from other engineering units to fulfill specific project requirements, balancing capacity across concurrent enterprise engagements.
- Delivery Standards: Establish and enforce rigorous engineering standards for project delivery, ensuring custom builds are scalable, maintainable, and aligned with the core platform architecture.
- Service Catalog Input: Contribute to the definition and evolution of the premium technical services catalog (custom development, advanced consultancy, dedicated support), bringing delivery-side insight to leadership decisions.
- 2. Enterprise Services & Custom Solutions Delivery
- Technical Execution of Contracts: Own the technical execution of premium contracts overseeing the scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations.
- SLA & Performance Tracking: Enforce Service Level Agreements (SLAs) for custom deliverables, tracking milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction.
- Merchant–Salla Liaison: Act as a senior technical point of contact for premium accounts, translating complex business needs into actionable, well-scoped engineering tasks for the team.
- 3. Enterprise Onboarding & Technical Implementation
- Accelerated Time-to-Value: Lead the technical coordination for new Class A merchants, ensuring complex data migrations, ERP integrations, and store setups are executed swiftly to minimize the time between signing and “Go Live.”
- Cross-Functional Coordination: Serve as the central bridge between the merchant, internal engineering squads, and customer support, proactively removing technical blockers that threaten onboarding timelines.
- Dynamic Resource Allocation: Orchestrate ad-hoc, on-demand technical teams formed from various internal units to tackle specific, time-sensitive onboarding challenges for key accounts.
- 4. Scalable Customization & Market Adaptation
- Customization Frameworks: Develop engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt, keeping regional customizations compatible with the core global platform.
- Regional Enterprise Needs: Support the adaptation of enterprise service offerings to international markets, including integrations with regional ERP systems and compliance with local enterprise data governance requirements where needed.
- 5. Client Success & Pre-Sales Support
- Consultative Selling Support: Partner with the Sales team during the pre-sales process for high-value prospects to validate technical feasibility and scope potential service contracts.
- Retention through Quality: Ensure the quality of technical delivery fosters long-term loyalty among premium merchants, making the team a driver of retention and upsell opportunities.
Requirements
- Experience: 7+ years in Solutions Engineering, Software Engineering, or Professional Services, with 2+ years directly managing engineering or technical delivery teams serving Enterprise/B2B clients.
- Technical Proficiency: Strong understanding of e-commerce architectures (Headless, API-first), integrations (ERPs, CRM), and web technologies. You must be able to speak the language of both engineers and business owners.
- Delivery Management: Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts.
- People Leadership: Demonstrated ability to hire, develop, and retain strong engineers, and to manage performance in a client-facing delivery environment.
- Communication: Exceptional ability to manage client expectations and de-escalate critical technical situations.
About Salla
Software & SaaS500 employeesFounded 2016
Saudi SaaS e-commerce platform helping merchants in Saudi Arabia and the GCC build and manage online stores.
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