Engagement Manager

Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities

Partner with clients to understand their most pressing problems and brainstorm how Scale can best help

Manage the long-term health of clients by identifying and preempting areas of risk or concern

Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly

Collaborate with the operational and engineering execution teams to track delivery and timelines

Review, track and improve operational performances and be obsessed with continuous improvement

Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing

5-7+ years of total work experience, with experience in consulting or as a technical program management role in industry

Written and spoken fluency in English and Arabic

Experience at a consulting firm or a leading tech company

A proven track record in B2B/B2G client facing roles and expanding client relationships

Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers

Great cross-functional experience and collaborative ability

Excellent verbal and written communications

A track record of structured, analytics-driven problem solving

A history of diligence and organization across multiple work streams

An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results

Analytical, planning, and process improvement capability

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision .

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.