Engagement Manager, Global Public Sector
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Key skills for this role
About the Role
Scale AI seeks an Engagement Manager for its Global Public Sector team to drive custom AI applications for government clients in the Middle East. You will build customer relationships, identify high-value use cases, manage delivery, and partner with research institutions.
Key Skills for This Role
Responsibilities
- Drive the process of identifying high value use cases for custom LLMs that Scale can build within government entities
- Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
- Manage the long term health of clients by identifying and preempting areas of risk or concern
- Be the main point of contact for clients for questions, issues, or concerns and triage accordingly
- Collaborate with operational and engineering execution teams to track delivery and timelines
- Review, track and improve operational performances and be obsessed with continuous improvement
- Brainstorm with premier research institutions building Arabic LLMs how Scale can best support
Requirements
- 7+ years of total work experience, with experience in consulting or as a technical program management role in industry
- Experience at a consulting firm or a leading tech company
- Proven track record in B2B client facing roles and expanding client relationships
- Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
- Great cross functional experience and collaborative ability
- Excellent verbal and written communications
- Track record of structured, analytics driven problem solving
- History of diligence and organization across multiple work streams
- Action oriented mindset with creative problem solving and scrappiness to deliver results
- Analytical, planning, and process improvement capability
- Proficiency in reading, writing, and speaking in Arabic
Full Job Posting
About the role
- As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents.
- You will oversee execution to ensure timelines are met, interface with premier research institutions, and partner with organizations for AI training and education.
- The blend of customer engagement, operations, and business development makes this a unique and exciting role.
You will:
- Drive the process of identifying high value use cases for custom LLMs that Scale can build within government entities.
- Partner with clients to understand their most pressing problems and brainstorm how Scale can best help.
- Manage the long term health of clients by identifying and preempting areas of risk or concern.
- Be the main point of contact for clients if they have any questions, issues, or concerns and triage accordingly.
- Collaborate with the operational and engineering execution teams to track delivery and timelines.
- Review, track and improve operational performances and be obsessed with continuous improvement.
- Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing.
- Have proficiency in reading, writing, and speaking in Arabic.
Ideally you'd have:
- 7+ years of total work experience, with experience in consulting or as a technical program management role in industry.
- Experience at a consulting firm or a leading tech company.
- A proven track record in B2B client facing roles and expanding client relationships.
- Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers.
- Great cross functional experience and collaborative ability.
- Excellent verbal and written communications.
- A track record of structured, analytics driven problem solving.
- A history of diligence and organization across multiple work streams.
- An action oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results.
- Analytical, planning, and process improvement capability.
About Scale AI
- Scale's mission is to develop reliable AI systems for the world's most important decisions.
- We provide high quality data and full stack technologies that power leading models and help enterprises and governments build, deploy, and oversee AI applications.
- We work with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies.
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