Engagement Manager

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways.

Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads.

Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‐changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond.

Couchbase’s AI‐ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough.

Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap.

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We are seeking a highly experienced Engagement Manager to partner with our most strategic customers and drive successful adoption, value realisation, and long-term retention.

Operating as a senior individual contributor, this role will work closely with the SVP Customer Success, strategic account leaders and regional leaders to ensure our largest and most complex accounts achieve measurable business outcomes.

The Engagement Manager will act as a trusted advisor, orchestrating cross-functional teams and ensuring disciplined execution across the customer lifecycle.

Own and lead delivery strategy for a portfolio of strategic / enterprise customers

Build strong relationships with:

Executive stakeholders

Technical leaders

Align customer objectives with platform capabilities and roadmap

Define and track clear statements of work, success metrics, and business outcomes

Ensure customers achieve:

Adoption milestones

ROI from investment

Proactively identify risks to value delivery and drive mitigation

Lead large, multi-phase customer delivery engagements (implementations, expansions, migrations, transformations)

Coordinate across:

Ensure delivery is aligned to agreed outcomes and timelines

Partner closely with:

Expansion opportunities

Provide insight into:

Account health

Risk and growth signals

Act as a trusted advisor at C-level and senior leadership level

Executive business reviews (EBRs)

Strategic planning sessions

Communicate value, progress, and risks clearly

Identify and manage:

Delivery risks

Adoption challenges

Stakeholder misalignment

Lead resolution of complex issues and escalations

Establish clear:

Engagement plans

Lightweight governance structures

Success criteria

Ensure consistent execution across global accounts

Capture customer insights and feed into:

Product roadmap

Go-to-market strategy

Identify opportunities to improve:

Customer journeys

Engagement model

On-time delivery of engagements

Achievement of defined customer outcomes and ROI

Strong executive-level relationships and customer satisfaction

Reduction in escalations and improved account health

High renewal and retention rates across assigned accounts

Expansion / growth influenced within strategic accounts

Significant experience in:

SaaS customer success, consulting, or engagement management

Proven track record managing:

Enterprise / strategic accounts

Complex, multi-stakeholder environments

Strong commercial acumen (understands renewals, expansion, ARR impact)

Operates with high autonomy and accountability

Influences senior stakeholders internally and externally

Strong problem solver and structured thinker

Able to navigate ambiguity and drive outcomes

Data platforms / databases / cloud technologies

Background in:

Consulting or program delivery

Familiarity with:

Customer success platforms and CRM systems

Works closely with:

This is not:

A project manager

A support role

A junior CSM

An ops role

This is:

A senior, customer-facing leader responsible for ensuring our most important customers achieve meaningful business outcomes and remain long-term partners.

At Couchbase, we believe innovation thrives when diverse perspectives are at the table.

We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities.

If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria.

We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds.

If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs
• Financial Planning - Retirement program and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!