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Technical Support Engineer II

Couchbase, Inc.
Bengaluru, IND
Mid · 4–7 years experience
Discovered 1 weeks ago
couchbasedockergolangkuberneteslinux
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Responsibilities

  • Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
  • Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
  • Become a product expert for customers and stay up-to-date on new features in Couchbase.
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
  • Train as a highly knowledgeable specialist in one or more Couchbase component area(s).
  • Act as a Single point of contact for one of the Strategic Customers.

Requirements

  • This role requires the Support Engineer to work in split shifts, either Sat-Wed on rotational basis depending on the requirements.
  • BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
  • 4-7 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
  • Strong Unix/Linux administration skills
  • Familiarity with NoSQL databases
  • Experience in troubleshooting distributed high-performance systems
  • Experience using Kubernetes and Docker is a plus
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems
  • At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.
  • Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.
  • If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.
  • We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.
  • Generous Time Off Program - Flexibility to care for you and your family
  • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs
  • Financial Planning - Retirement program and Business Travel Insurance
  • Career Growth - Be valued, Create value approach
  • Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
  • And much more!

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