Employee Relations Officer
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Key skills for this role
About the Role
Confidential company seeks an Employee Relations Officer to support positive workplace relations and ensure compliance with UAE Labor Law. The role involves managing employee concerns, disciplinary actions, visa processing, onboarding/offboarding, and HR administration in a catering environment.
Key Skills for This Role
Responsibilities
- Act as main point of contact for employee concerns, grievances, and workplace issues
- Investigate complaints and incidents in accordance with HR policies
- Handle all visa related procedures for renewals, cancellations, and transfers through government platforms
- Coordinate onboarding activities and prepare joining documents
- Facilitate employee separations including exit interviews and final settlements
- Process approved employee promotions and salary revisions
- Communicate and enforce HR policies and company code of conduct
- Organize and support employee welfare initiatives and engagement programs
- Maintain comprehensive records of employee relations cases and HR metrics
Requirements
- High school or Diploma in Human Resources, Business Administration, or related field
- Minimum 1 2 years of HR experience in employee relations, preferably in catering, hospitality, or large workforce environments
- Strong knowledge of UAE Labor Law, visa procedures, and government systems (MOHRE, GDRFA, etc.)
Full Job Posting
Role Overview
- Employee Relations Officer supports positive workplace relations and ensures compliance with UAE Labor Law.
- The role oversees visa processing, onboarding and offboarding, and promotion and salary administration in a catering environment.
Employee Relations & Communication
- Act as the main point of contact for employee concerns, grievances, and workplace issues.
- Foster positive communication between employees, supervisors, and management.
- Conduct site visits to monitor employee morale and promote engagement initiatives.
- Facilitate employee feedback sessions and implement improvement measures.
Disciplinary & Grievance Handling
- Investigate complaints and incidents in accordance with HR policies.
- Support line managers in applying fair and consistent disciplinary procedures.
- Maintain documentation of all disciplinary actions and grievance resolutions.
- Ensure compliance with UAE Labour Law in all disciplinary and corrective processes.
Visa Processing & Government Relations
- Handle all visa related procedures for renewals, cancellations, and transfers through MOHRE, GDRFA, etc.
- Coordinate with PRO or government liaison team for timely processing.
- Maintain up to date employee records including visas, Emirates IDs, medicals, and work permits.
- Ensure compliance with UAE labour and immigration laws.
Onboarding & Offboarding Administration
- Coordinate onboarding activities and prepare joining documents.
- Facilitate employee separations including exit interviews, clearance forms, and final settlements.
- Ensure company assets and documents are returned.
Promotion & Salary Increment Administration
- Process approved employee promotions and salary revisions.
- Update HR systems and employee records.
- Communicate salary and position updates to employees.
Policy Implementation & Compliance
- Communicate and enforce HR policies, company code of conduct, and site regulations.
- Support management in ensuring compliance with internal HR policies and UAE Labour Law.
Employee Engagement & Welfare
- Organize and support employee welfare initiatives, recognition events, and engagement programs.
- Address employee welfare concerns related to accommodation, transportation, and site amenities.
- Administer employee benefits and reward programs.
Reporting & Documentation
- Maintain comprehensive records of employee relations cases, visa processes, onboarding, and offboarding.
- Prepare regular reports on HR metrics, visa tracking, disciplinary actions, and engagement trends.
- Support internal and external audits related to HR compliance.
Qualifications & Certifications & Experience
- High school or Diploma in Human Resources, Business Administration, or related field.
- Minimum 1–2 years of HR experience in employee relations, preferably in catering, hospitality, or large workforce environments.
- Strong knowledge of UAE Labor Law, visa procedures, and government systems (MOHRE, GDRFA, etc.).
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