EMM BO Engineer
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Key skills for this role
About the Role
Fircroft seeks an EMM OLM/FE Engineer to support operation, configuration, and troubleshooting of EMM Front-End and Online Lifecycle Management platforms in a telecom environment. Requires 3-5 years of experience, strong Linux administration, Oracle database, SQL, and telecom protocol expertise.
Key Skills for This Role
Responsibilities
- Provide 2nd Level Operations and Restoration support for EMM FE and OLM platforms
- Troubleshoot and resolve network, application, and service related issues within agreed SLAs
- Investigate system disturbances and implement corrective actions
- Handle Change Requests and support implementation activities
- Configure and maintain EMM FE and OLM services and related components
- Generate, analyze, and interpret performance reports
- Monitor traffic patterns and service KPIs
- Administer Linux based systems and application environments
- Support Oracle database administration and SQL troubleshooting activities
- Create and maintain maintenance routines, operational procedures, and technical documentation
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field
- Minimum 3–5 years of experience in telecom operations, messaging platforms, or service delivery environments
- Hands on experience supporting EMM FE and OLM platforms
- Strong Linux System Administration experience
- Oracle Database Administration knowledge
- Advanced SQL skills for reporting and troubleshooting
- Unix Shell Scripting experience
- Strong IP Networking knowledge
- Experience troubleshooting HTTP, SMPP, Diameter, REST APIs
- Excellent written and verbal communication skills in English
Full Job Posting
Job Summary
- We are seeking a highly skilled EMM OLM/FE Engineer to support the operation, configuration, troubleshooting, performance monitoring, and optimization of EMM Front End (FE) and Online Lifecycle Management (OLM) platforms within a telecom environment.
- The successful candidate will be responsible for maintaining service availability, resolving network and system issues, analyzing traffic and performance trends, implementing changes, and ensuring the stability of critical messaging and service delivery platforms.
Key Responsibilities
- Provide 2nd Level Operations and Restoration support for EMM FE and OLM platforms.
- Troubleshoot and resolve network, application, and service related issues within agreed SLAs.
- Investigate system disturbances and implement corrective actions.
- Escalate complex issues to relevant support teams when required.
- Monitor and maintain system hardware and software health.
- Handle Change Requests and support implementation activities.
- Configure and maintain EMM FE and OLM services and related components.
- Ensure all system and functional testing activities are completed according to approved designs.
- Track and manage operational changes and service enhancements.
- Generate, analyze, and interpret performance reports.
- Monitor traffic patterns and service KPIs.
- Identify network deficiencies and proactively recommend improvements.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.
- Minimum 3–5 years of experience in telecom operations, messaging platforms, or service delivery environments.
- Hands on experience supporting EMM FE and OLM platforms.
- Experience working in telecom grade production environments.
Required Technical Skills
- Strong knowledge of EMM Front End (FE) and Online Lifecycle Management (OLM) platforms.
- Experience with SFTP protocols, Web Service Front End and Back End architectures, WSDLs, SMPP Front End and Back End integrations, Interconnect systems, Diameter Front End implementations, DNS and FQDN configurations.
- Strong Linux System Administration experience.
- Oracle Database Administration knowledge.
- Advanced SQL skills for reporting and troubleshooting.
- Unix Shell Scripting experience.
- Basic Java programming knowledge.
- Good understanding of GSM network architecture.
- Strong IP Networking knowledge.
- Experience troubleshooting HTTP, SMPP, Diameter, REST APIs.
- Ability to capture, analyze, and interpret protocol traces.
- Understanding of DNS, FQDNs, and network routing concepts.
Soft Skills
- Excellent written and verbal communication skills in English.
- Strong analytical and troubleshooting capabilities.
- Ability to work independently and under pressure.
- Flexible and adaptable to changing operational requirements.
- Strong attention to detail and problem solving mindset.
- Ability to work in a shift based operational environment.
- Strong collaboration and knowledge sharing skills.
Preferred Qualifications
- Experience in telecom messaging and service delivery platforms.
- Knowledge of cloud native and virtualized telecom environments.
- Experience with automation and scripting for operational efficiency.
- Familiarity with telecom charging, provisioning, and customer management systems.
- Experience supporting high availability and clustered application environments.
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