Emirates Resource Allocator

Description & Requirements

• At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better'. As one of the most recognised and admired brands globally, we're driven by innovation and excellence.
• As a Resource Allocator you will maximise the utilisation of between 500 to 700 resources for first & business class passengers and crew (airside & landside). Provide a dynamic resource allocation plan through optimal allocation of key operational resources I.E manpower, equipment and facilities on the day of operation. Ensure that the allocation of airside & landside resources is undertaken independently, without prejudice and in- line with our SLA's.
• In this role you will:
• Ensure the driver rosters are updated and representative of the supplier's commitments and Emirates requirements.
• Review the forecasted loads and resources to ensure there are sufficient resources in place to achieve the SLA's.
• Ensure drivers log on/off from the system as per the roster and are allocated sufficient rest as noted in the supplier's contract.
• Provide timely updates to drivers, resolving issues such as passenger delays, traffic delays and road closures.
• Use the TCC ops system to allocate passengers to vehicles in the most effective manner, minimising the usage of 4th party resources.
• Real time tracking of vehicles to ensure efficient usage & allocation as well as managing customer expectations.
• Report and document all accidents and incidents using the internal Group Safety system.
• Communicate with service providers throughout the day, highlighting areas of operational improvement or concerns.
• Support the Transport Duty Controller with disruption planning and implementation.
• Ensure all logs and systems are updated throughout the day.
• Skills and Qualifications:
• 12 years schooling or equivalent
• 5 + years in Supply Chain, Logistics or Transport
• Resource Management Systems (RMS), Real-Time Control (RTC), Multi-Access Check-in System
• Microsoft Office Applications
• Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
• Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers .