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Email Support Executive
Snapmint
Jaipur, IND
Full-time
Entry · 0+ years experience
Onsite
INR 13000-21000 monthly / month
Discovered 3 weeks ago
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Email Support Executive
Published 4 months ago
Job Title: Customer Service Executive (Voice/Non-Voice) Department: Customer Service ( Email Support) Location: Dev Nagar, Tonk Road, Jaipur Experience Required: (6 months-3 Years) Industry: E-commerce / Banking / Customer Service / Call Center
Education : Graduation and above
CTC - upto 21k ctc + Incentives
Requirements
- Minimum 6 months of experience in Email/Chat/In-call and inbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
- Notice - Immediate
- Handle inbound customer calls professionally.
- For Email/chat – Typing speed must be in btw 30-35 wpm.
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Escalate unresolved issues to the appropriate departments or higher authorities.
- Follow up with customers when necessary and ensure resolution.
- Excellent verbal/written communication skills and basic computer knowledge.
- Age should be a maximum of 28.
- Work from the office and 6 days of work (roster off).
- Full time
- Entry Level
- Jaipur
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