E-Commerce Manager(Arabic Speaker)

WHAT WE WILL TRUST YOU WITH...

Strategy & Roadmap Define, prioritize, and deliver the 3-year e-commerce roadmap for the region making clear trade-offs across growth bets, platform investments, and operational fixes.

Build the launch playbook and readiness checklist for new GCC markets -payment localisation, logistics partners, CS coverage, content localisation, legal, tax.

Identify and unlock data-driven growth opportunities across UX, merchandising, CRM, and performance marketing.

Performance Tracking & Reporting Run a weekly and monthly performance rhythm for the regional ecom business: traffic, conversion, AOV, repeat rate, fulfillment KPIs, CS metrics, marketing efficiency.

Build and maintain dashboards yourself (Google Analytics, Power BI, Sheets) you do not wait for someone else to give you the data.

Translate raw data into clear narratives for the GM, founders, and brand partners — including event recaps, revenue trends, and stock turnover.

Trading, Merchandising & Multi-Brand Logic Own the end-to-end product lifecycle: data preparation, pricing logic, stock allocation, launch readiness, and post-event analysis.

Set the best-seller and trending logic across our brand portfolio the rules and merchandising algorithms that surface the right product to the right member at the right moment.

Set the visual merchandising and content standards for the site, ensuring fashion and luxury products are presented at the level our brand partners require.

Lead trading decisions: promotional mechanics, tiered pricing, coupon strategy, and quota rules.

Platform, Tech Stack & Checkout Make the call on when to adopt new Shopify features or third-party apps vs build, wait, or skip balancing impact, cost, integration risk, and team bandwidth.

Partner with the global tech team on platform evolution and represent the regional voice in product roadmap discussions.

Own checkout health end-to-end.

Diagnose and resolve checkout, payment, and conversion issues quickly these directly hit revenue.

Payments, Fraud & Local Market Fit Own the regional payment strategy: BNPL options, COD, and local card schemes across UAE and KSA.

Manage fraud and risk rules in a way that protects margin without hurting conversion- you understand the trade-off and tune it actively.

Stay close to the GCC payment landscape and bring new options to the table as they mature.

Fulfillment, Returns & Operations Define and track warehouse performance KPIs from an ecom lens: pick accuracy, dispatch SLA, on-time delivery, damage rate.

Hold logistics partners accountable.

Lead returns policy and reverse logistics optimisation — balancing customer experience, cost, and brand partner expectations.

Final QA on product launches, promotional setups, and checkout flows before every event.

Step in personally during peak events to support customer service, troubleshoot, and unblock the team.

Team Leadership & Cross-Functional Influence Lead, coach, and develop the regional ecom team — currently a CS Associate and an Operations Executive, with scope to grow.

Set clear KPIs, performance dashboards, and a data-driven culture.

Align with the marketing team on the digital marketing strategy to drive more conversion and retention Navigate conflicting priorities across retail, marketing, ops, brand partners, and global tech — making clear calls and bringing people along.

Be the digital subject-matter expert for the broader Middle East team.

WHAT IT TAKES… 10+ years of e-commerce experience, with at least 3 in a senior or leadership role within fashion, luxury, or premium retail.

Omnichannel and digital transformation experience — you have led, not just participated in, a meaningful platform migration, replatforming, or digital ecosystem build.

Hands-on operator AND strategic leader.

Equally comfortable presenting a 3-year plan to the GM and personally configuring a promo rule or fraud filter in the Shopify backend the night before a sale.

Deep GCC market knowledge — BNPL platforms, COD dynamics, KSA-specific payment and logistics nuances, customs and returns realities.

Fluent in Arabic and English (required).

French is a plus given our HQ.

Deep platform expertise: Shopify Plus and/or BigCommerce, plus the third-party app ecosystem (CRM, OMS, payment, fraud, analytics).

Strong data fluency: Excel/Sheets to a senior level, plus Google Analytics, Power BI or equivalent.

You build the dashboards yourself.

Calm under pressure with the maturity to handle peak-event chaos, brand-partner expectations, and cross-regional coordination.

Who This Role Is NOT For: Not for an e-commerce executive or specialist looking for their first lead role.

Not a purely strategic role — if you don't enjoy being in the weeds during event launches, this won't be a fit.

Not a digital marketing manager role with an e-commerce title — we need full ownership of trading, merchandising, payments, ops, and CX.

Why You'll Love It Here You will lead the e-commerce business across UAE and KSA from day one Hybrid working from our central Dubai office A Vibrant Industry: Be part of the exciting fashion, beauty, and events industry.

Employee Benefits: Enjoy exclusive access and discounts on our wide range of luxury partner brands.

Charity Leave Process of Recruitment Virtual Interview with the Middle East- Assistant HR Manager In person Interview with the Middle East GM.